ELYZZA MONTANO
Singapore
Summary
Motivated and customer-focused individual that is eager to contribute to team success with 5 years of part-time experience in customer service roles. Skilled in effectively managing customer interactions, resolving complaints, and ensuring a positive customer experience. Strong foundation in business principles, combined with hands-on experience in fast-paced service environments. Excellent communication, problem-solving, and multitasking abilities, with a proven track record of balancing work and academic responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server
Aloft Singapore Novena
09.2019 - 03.2024
- As a banquet server in Aloft Singapore Novena, my responsibilities include setting up and preparing banquet rooms, serving food and beverages efficiently, and ensuring guests have a positive experience
- Moreover, I greet guests, address their needs, maintain cleanliness throughout the event, and assist with post-event breakdown and cleanup
- Coordination with kitchen staff and adherence to health and safety standards are essential, as is working collaboratively with other staff to ensure smooth and successful events
Smaland Play Area Co-worker and Customer Relations
IKEA
10.2023 - 02.2024
- As an IKEA frontline worker in the Customer Relations department, I greet and assist customers, resolve complaints, process transactions, and support sales
- As a co-worker in the children play area in the other hand, I am responsible for ensuring the safety and enjoyment of children in the play area by supervising activities and maintaining safety protocols
- Additionally, I am accountable for handling administrative tasks, maintaining a clean environment, and communicating with other departments to enhance the overall customer experience
Temporary Pharmacy Assistant
National Healthcare Group Pharmacy
06.2024 - 09.2024
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
Education
Higher-Nitec - Service Management: Business And Services
ITE College West
Choa Chu Kang05.2024
N-Level/O-Level - English, Maths, Malay, DNT, Combine Sci & Humans
Woodgrove Secondary School
Woodlands01.2022
Skills
- Leadership and Teamwork
- Communication Skills
- Critical thinking and problem solving
- Highly Responsible and Reliable
- Time Management
- Ability to Multitask
- Customer Service
- Fast Learner
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Certification
• Standard First Aid Provider Certificate
• Child First Aid Provider Certificate
• BCLS+AED Provider Certificate
• Food Hygiene and Safety Certificate
Timeline
Temporary Pharmacy Assistant
National Healthcare Group Pharmacy
06.2024 - 09.2024
Smaland Play Area Co-worker and Customer Relations
IKEA
10.2023 - 02.2024
Banquet Server
Aloft Singapore Novena
09.2019 - 03.2024
Higher-Nitec - Service Management: Business And Services
ITE College West
N-Level/O-Level - English, Maths, Malay, DNT, Combine Sci & Humans
Woodgrove Secondary School
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