ELYVENNER M. Ecle
Pasir Ris
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wine Connection
05.2024 - 07.2025
- Directed daily operations ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff to enhance performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed marketing strategies to increase brand awareness and revenue growth.
- Ensured compliance with health and safety regulations, maintaining high standards of cleanliness and sanitation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with suppliers to negotiate favorable terms, enhancing product quality and cost-effectiveness.
- Fostered a positive work environment promoting teamwork and employee engagement.
- Analyzed sales reports to identify trends, adjusting menus and promotions accordingly.
Assistant Restaurant Manager
Wine Connection
12.2022 - 04.2024
- Managed daily restaurant operations, ensuring adherence to service standards and quality control.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented effective inventory control processes, reducing waste.
- Coordinated staff schedules to optimize labor cost efficiency while maintaining service levels.
- Collaborated with culinary team to ensure menu accuracy and alignment with customer preferences.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
Assistant Manager
Casa Manini
05.2019 - 11.2023
- Company Overview: Italian Restaurant, Singapore (Casual Dining)
- Oversaw restaurant daily service operation, events & campaigns such as weddings/parties/corporate events.
- Working with superior in managing special events (company's team lunch/dinner, private parties etc).
- Mentored junior staffs, fostering professional growth and promoting a culture of continuous improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shipping Executive
APRIL Far East (M) Sdn. Bhd. (RGE Group)
02.2018 - 03.2019
- Ensured full set export shipping documents based on LC compliances for bank negotiation, payment follow up with buyers/ship brokers upon released to final party.
- Handled day-to-day shipments status & overseeing more than 20 shipments daily, ensured accuracy of 99% (Malaysia, Singapore, India, Bangladesh, Taiwan, etc).
- Liaised/follow-up closely with liners/ forwarders/ carriers on shipments delivery status.
- Maintained accurate records in traceable manner.
Shipping Operation Officer
APICAL (M) Sdn. Bhd. (RGE Group)
05.2017 - 09.2018
- Handled preparation of export shipping documents based on L/C compliances for bank negotiation/ invoicing/ payment follow up with buyers/ship brokers.
- Prepared shipping documentations (BL, COO, SC) to compliance with L/C & Shipping Instruction for Malaysia, Singapore & India regions.
- Actively liaised with customers/buyers, handled concerns quickly & escalated major issues to superiors.
- Ensured shipments data accuracy in traceable manner.
Management Trainee (Asst. Store Manager)
O'Coffee Club Pte. Ltd.
10.2017 - 01.2018
- Assisted Store Manager in the restaurant & overseeing daily service operation.
- Trained & ensured part-time staffs & new joiner aware of company expectation in products & service quality are as per standard.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications by ensuring the team aware of target of the day before begin the daily operation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
BBA - Business Administration & Technology Management
International University College of Technology TWINTECH
Malaysia03.2017
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Full service restaurant background
- Food and wine pairing
- Strong communication skills
- Sales and marketing
- Staff training and development
- Event planning capabilities
- Wine education experience
- Guest relations
Personal Information
Nationality: Malaysian / SG PR
Age: 33 Years Old
Race: Iban (Sea Dayak Tribe - East Malaysia, Sarawak)
Religion: Christian
Certification
- WSET Level 1 Awards in Wines, Wine & Spirit Education Trust, Oct 2023
- Food Safety & Hygiene-1 Certificate, Singapore Food Agency, Nov 2024
Languages
English
Malay
Chinese (Mandarin)
Indonesian
Timeline
Restaurant Manager
Wine Connection
05.2024 - 07.2025
Assistant Restaurant Manager
Wine Connection
12.2022 - 04.2024
Assistant Manager
Casa Manini
05.2019 - 11.2023
Shipping Executive
APRIL Far East (M) Sdn. Bhd. (RGE Group)
02.2018 - 03.2019
Management Trainee (Asst. Store Manager)
O'Coffee Club Pte. Ltd.
10.2017 - 01.2018
Shipping Operation Officer
APICAL (M) Sdn. Bhd. (RGE Group)
05.2017 - 09.2018
BBA - Business Administration & Technology Management
International University College of Technology TWINTECH