Elyssa Syazrina

Recruitment & Onboarding

• Posted job advertisements on MyCareersFuture and sourced candidates through various channels, including liaising with recruitment agents.
• Arranged and coordinated interviews for potential hires.
• Managed hiring processes for Foreigners, Locals, and Singapore PRs, ensuring compliance with employment regulations.
• Handled work pass applications, pre-entry housing approvals, and onboarding processes at the Migrant Worker Onboarding Centre (MWOC).
• Facilitated dormitory check-ins and maintained records in the Online Foreign Worker Address System (OFWAS).
• Registered employees for the Primary Care Plan (PCP) and arranged mandatory training courses.
  Processed Jurong Island pass applications and managed service agreements.
• Created and maintained employee profiles in Infotech, including both physical and server-based P-files.

Work Passes

• Managed applications, renewals, and transfers of work passes across multiple entities.
• Coordinated work pass downgrades and ensured compliance with regulatory requirements.
• Processed card replacements for lost or damaged work passes.
• Oversaw passport renewal processes for foreign employees.

Training & Compliance

• Triggered S Pass holders' appraisals for confirmation, including notifying Payroll to distribute E-appraisals and issuing confirmation letters.
• Verified and consolidated Primary Care Plan (PCP) invoices at the start of each month.
• Collaborated with Accounts Payable to ensure timely payment of invoices.
• Arranged occupational medical examinations for multiple workers.
• Managed the registration, deregistration, and updates of PCP enrollments.

Employee Relations & Offboarding

• Handled dormitory shifting processes, both internally and externally.
• Managed disciplinary issues in accordance with company policies.
• Oversaw the offboarding process, including resignations, terminations, dismissals, and repatriation of work pass holders.
• Processed Jurong Island pass applications, reactivation, and deactivations.

• Managing incoming calls from customers seeking assistance with various TransitLink services, promptly addressing queries, and providing relevant information.
• Supporting callers with a range of enquiries, such as journey times, fare information, and issues related to their EZLink or Concession Cards, ensuring a thorough understanding of TransitLink's services and policies to effectively address customer needs.
• Drafting and sending emails in cases where issues required further attention or escalation, outlining the details of the customer's concern and requesting appropriate action from relevant departments within the organization.

• Managed the off-boarding process for Work Pass, S Pass, and Employment Pass holders, including handling home leave applications.
• Facilitated the purchase of airplane tickets for off-boarding workers and those going on home leave.
• Coordinated food orders for dormitory workers, ensuring their dietary needs were met.
• Administered the Online Foreign Worker Address System (OFWAS) and organized foreign workers' levy payments.
• Fulfilled receptionist duties, maintaining a welcoming environment for visitors and staff.
• Supported the on-boarding process for new workers and staff, ensuring a smooth transition into the company