ELVIS YEE LICHEN
Negeri Sembilan
Summary
Driven Banquet Captain at Aloft Hotel, I enhanced guest satisfaction and streamlined banquet operations, demonstrating exceptional team management and menu planning skills. At TYFON TECH KEPONG, (Part Time) I elevated team performance through targeted training, showcasing my ability in staff leadership and resolving customer issues, ensuring top-notch client relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Banquet Captain
Aloft Hotel
05.2022 - 09.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Maintained clean and safe work environment.
- Replenished condiments and other supplies at tables and service bars.
Computer Sales Executive
TYFON TECH KEPONG
10.2019 - 02.2020
- Handled escalated customer issues promptly and professionally, resolving concerns while preserving valuable client relationships.
- Facilitated training sessions for new hires, improving overall team performance and promoting company values.
Education
High School Diploma -
MULTIMEDIA UNIVERSITY
MALAYSIA11.2022
Skills
- Team Management
- Banquet Setup
- Team member development
- Staff Leadership
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)
English
Intermediate (B1)
Timeline
Banquet Captain
Aloft Hotel
05.2022 - 09.2024
Computer Sales Executive
TYFON TECH KEPONG
10.2019 - 02.2020
High School Diploma -
MULTIMEDIA UNIVERSITY
Similar Profiles
Kiara RobbinsKiara Robbins
Front Desk Receptionist at Aloft HotelFront Desk Receptionist at Aloft Hotel
Nicholas JonesNicholas Jones
Chief Maintenance Engineer at Aloft HotelChief Maintenance Engineer at Aloft Hotel
Armando Gomez JrArmando Gomez Jr
Handyman Helper at Aloft HotelHandyman Helper at Aloft Hotel