Elvis Fernandez
Manager, Business Operations
Summary
Adept at strategic planning and operations management, Significantly enhanced operational efficiency at LHN Parking by leading the transition to a mobile app, boosting sales. Ability to mediate conflicts and foster teamwork has been pivotal in developing strong business relationships and driving project success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Business Operations Manager
LHN Parking
04.2021 - Current
- Overseeing and managing all aspects of the company's business operations.
- Leading a operations team.
- Training new hires and giving insights into company policies and procedures.
- Developing strategies to drive sales.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Developed and maintained strong relationships with vendors and internal counterparts.
- Led a cross-functional team to prepare and go live on new car parks.
- Preparing monthly reports for stakeholders and landlords.
- Preparing and presenting proposals to clients.
- Played a key role in working with app developers to design company new phone app and transiting from web to app form for easy sales.
- Created a team of enforcement officers to patrol sites and carry out enforcements.
- Ensuring that car parks equipments maintenance are done monthly and are working good.
- Creating SOP for daily operations, monthly reports and enforcement team.
Operations Coordinator
PSA
04.2020 - 04.2021
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Managed logistical coordination and communication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Managed and monitored external vendor relationships by conducting ad hoc audits.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Provided direction and guidance to internal teams in order to achieve targets.
- Worked with vendors to make purchases and reconcile invoices.
- Coordinating Container movements
Operations Manager
Original Wheels
12.2016 - 01.2020
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated upcoming program plans to forecast expected resource needs.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Managed and allocated staff and material resources to meet production goals.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Built, supervised and mentored teams and leaders in receiving and inbound operations.
- Accelerated efficiency of operations by controlling budgets, overseeing customers request, managing scheduling and drivers movements.
IT Executive
Alenu IT Business Solutions Pte Ltd
12.2013 - 09.2014
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Installed and configured software and hardware. Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
OneBerry Technologies Pte Ltd
07.2012 - 07.2013
- Managed system-wide operating system and software deployments, as well as related software upgrade problems. Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Commissioned new flooding alarm systems, installing all related hardware and software required by facilities.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Fully installed flooding alarms and various security devices. Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Performed troubleshooting on CCTV monitoring systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Responded to maintenance calls and troubleshot devices. Assisted with electrical installations, including CCTV and flood sensor detectors.
Education
Diploma In Computer Forensics
Kaplan
Singapore 01.2015 - 04.2016
Security Integration - Nitec & Higher Nitec
Institute Of Technical Education
Singapore04-2014
Skills
Strategic Planning
Operations Management
Staff Management
Sales operations
Project Management
Conflict Mediation
Business Development
Effective leader
Teamwork and Collaboration
Operational Efficiency
Timeline
Business Operations Manager
LHN Parking
04.2021 - Current
Operations Coordinator
PSA
04.2020 - 04.2021
Operations Manager
Original Wheels
12.2016 - 01.2020
Diploma In Computer Forensics
Kaplan
01.2015 - 04.2016
IT Executive
Alenu IT Business Solutions Pte Ltd
12.2013 - 09.2014
IT Technician
OneBerry Technologies Pte Ltd
07.2012 - 07.2013
Security Integration - Nitec & Higher Nitec
Institute Of Technical Education
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