Elson Lim
Summary
Dynamic professional with a proven track record in customer relationship management and operations management, honed at MDR LIMITED and other notable companies. Excelled in team leadership and customer engagement, significantly enhancing customer service standards. Skilled in complaint handling and team collaboration, driving operational improvements and fostering positive customer experiences.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Offering strong desire to learn and excel in any environments. Brings ability to quickly grasp new concepts and apply effective communication and problem-solving skills. Ready to use and develop interpersonal and technical abilities in any role given.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
MDR LIMITED
02.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Warehouse Assistant
RedMart
02.2020 - 08.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Sales Associate
RWS (USS)
07.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Warehouse Assistant
Ceva Logistic
05.2017 - 11.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
Education
GCE O -
Jurong West Secondary School
Singapore09-2019
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Interpersonal skills
- Operations management
- Decision-making
- Team leadership
- Event planning
- Planning and organization
Timeline
Customer Service Executive
MDR LIMITED
02.2023 - Current
Warehouse Assistant
RedMart
02.2020 - 08.2020
Sales Associate
RWS (USS)
07.2019 - 12.2019
Warehouse Assistant
Ceva Logistic
05.2017 - 11.2017
GCE O -
Jurong West Secondary School
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