Elsa Serrano
Bagong Bayan
Summary
My expertise in complaint handling and maintaining up-to-date product knowledge consistently ensures high customer satisfaction and operational compliance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
TELUS House McKinley Exchange
Corporate Center EDSA Corner McKinley Road Makati
02.2019 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Benefits Associates 1
Conduent
8th Floor, One E-com Center Building, Pasay City
08.2018 - 10.2018
- Managed vendor relationships, ensuring timely delivery of services and cost-effective solutions.
- Implemented wellness initiatives to promote a healthy work environment, reducing absenteeism rates.
- Monitored legislative updates related to employee benefits regulations, ensuring company practices remained compliant and up-to-date.
Office Assistant/Data Encoder
APL Corporate Garments Inc.
Veterans Road Veterans Center, Taguig
09.2015 - 08.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Computer Secretarial - Office Management
Asian College Of Science And Technology
Cabanatuan City, Nueva Ecija10.1996
High School Diploma -
Julia Ortiz Luis High School
Sto. Domingo, Nueva Ecija04.1992
Skills
- Complaint Handling
- Data Management
- Problem-Solving
- Customer Service
- Online Chat Support
- Email Support
- Teamwork and Collaboration
Timeline
Customer Support Representative
TELUS House McKinley Exchange
02.2019 - 07.2024
Benefits Associates 1
Conduent
08.2018 - 10.2018
Office Assistant/Data Encoder
APL Corporate Garments Inc.
09.2015 - 08.2018
Computer Secretarial - Office Management
Asian College Of Science And Technology
High School Diploma -
Julia Ortiz Luis High School