Elora
Sengkang
Summary
Highly accomplished operations and management professional with over 8 years of progressive experience in sales, admissions, and retail operations. Demonstrated success in leading multi-outlet teams, streamlining processes, and significantly enhancing customer satisfaction. Career trajectory showcases rapid advancement, including a promotion from Manager to Senior Manager within one year, underscoring exceptional leadership abilities and results-driven performance. Proven track record of consistently exceeding sales goals, including surpassing a monthly sales target of $20,000 in a high-volume duty-free retail environment, complemented by expertise in staff training, manpower planning, and performance management.
Overview
9
9
years of professional experience
Work History
Senior Manager
KAMAKURA WARABIMOCHI
Singapore
01.2025 - 12.2025
- Successfully managed and maintained high operational standards across five Japanese specialty dessert retail outlets, consistently maintaining high operational standards and service quality.
- Oversaw operational workflows, ensuring quality control and adherence to production standards.
- Streamlined manpower scheduling, and onboarding processes for part-time staff, resulting in optimal staffing levels and reduced turnover.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction through the implementation of effective operational strategies and high service standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Presented comprehensive performance reports and strategic insights to Directors, directly informing key decisions regarding staffing and operational strategy.
Outlet Manager
KAMAKURA WARABIMOCHI
Singapore
01.2024 - 12.2024
- Managed comprehensive daily operations (including staff coordination, food preparation, and cashier responsibilities) to ensure peak efficiency and service flow during high-volume periods.
- Successfully executed high-stakes promotional periods (e.g., 1-for-1 offers), managing increased customer volume and demand without compromising service quality.
- Proactively resolved customer complaints and feedback, consistently turning negative experiences into positive outcomes and protecting brand reputation.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Managed complete staff lifecycle, including scheduling and conducting evaluations, which led to a highly motivated and skilled team.
- Boosted brand visibility and sales by successfully arranging and operating seasonal event booths, effectively translating brand standards to a mobile environment.
Shop Manager
KIM SINGAPORE BISTRO
Singapore
01.2024 - 12.2024
- Oversaw restaurant operations and customer service.
- Ensured compliance with food safety and hygiene standards.
Operations Supervisor
SUN BISTRO RESTAURANT & BAR
Singapore
07.2022 - 01.2023
- Optimized service flow by supervising and actively supporting both Front-of-House and Back-of-House teams during shifts, leading to consistently high guest satisfaction.
- Elevated operational efficiency and minimized risk by rigorously monitoring and enforcing superior service standards, outlet cleanliness, and process adherence.
- Expertly handled all guest inquiries, feedback, and complaints, resulting in prompt, professional resolution and preserving the restaurant's reputation.
- Provided crucial support to the inventory management, stock control, and ordering processes, ensuring optimal stock levels and minimal wastage.
- Achieved key outlet goals by effectively collaborating with senior management to align operational efforts and ensure a seamless and superior guest experience.
Admission & Enrolment Officer
MIBA UNIVERSITY
Yangon
01.2019 - 06.2022
- Managed day-to-day admissions process for multiple university programs and campuses.
- Collaborated with department heads and academic managers to update and enhance admission policies and procedures.
- Ensured full compliance with Standard Operating Procedures and university guidelines in all admission practices.
- Liaised with the sales, marketing, and academic departments to streamline the application process and boost student enrollment.
- Proactively engaged with and responded to prospective students via phone, email, and SMS to facilitate their application progression.
Retail Sales Executive
INTERNATIONAL AIRPORT DUTY FREE
Yangon, Myanmar
01.2017 - 12.2018
- Consistently exceeded a monthly sales target of $20,000 USD, establishing myself as a top performer in a high-volume duty-free retail environment.
- Elevated the customer experience by actively engaging customers, utilizing suggestive selling, and providing expert product knowledge.
- Ensured 99% inventory accuracy by executing regular stock checks, processing new arrivals, and meticulously handling damaged merchandise.
- Maximized product visibility and brand integrity by strategically setting up promotional displays, contributing directly to sales uplift.
Education
Bachelor of Arts - English
West Yangon University
Yangon12-2016
Skills
- Operations management
- Staff scheduling expertise
- Flexible communication skills
- Leadership and coaching
- Standardization expertise
- Sales leadership
- Strategic business development
- Detail-oriented
- Inventory management
Interests
Traveling, Cooking, Photography, Learning, Volunteering
Languages
ENGLISH (INTERMEDIATE)
BURMESE
MANDARIN (BASIC CONVERSATIONAL)
Timeline
Senior Manager
KAMAKURA WARABIMOCHI
01.2025 - 12.2025
Outlet Manager
KAMAKURA WARABIMOCHI
01.2024 - 12.2024
Shop Manager
KIM SINGAPORE BISTRO
01.2024 - 12.2024
Operations Supervisor
SUN BISTRO RESTAURANT & BAR
07.2022 - 01.2023
Admission & Enrolment Officer
MIBA UNIVERSITY
01.2019 - 06.2022
Retail Sales Executive
INTERNATIONAL AIRPORT DUTY FREE
01.2017 - 12.2018
Bachelor of Arts - English
West Yangon University
Courses
- HUMAN RESOURCE MANAGEMENT
- HUMAN RESOURCE PAYROLL AND LABOUR LAW
- MANDARIN CHINESE SPEAKING
- FOOD & BEVERAGE SERVICE STANDARD
- COMMUNICATIVE ENGLISH IN HOSPITALITY
- FOOD SAFETY AND HYGIENE
- INFORMATION TECHNOLOGY