Elmer La Torre
Singapore
Summary
Excellence-driven and a seasoned Broadcast Systems Engineer with extensive professional experience in handling Technical Operations for video broadcast running 24/7 for OTT, IPTV, cable TV and DTH satellite platform.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Operations Center Supervisor
Globecast Asia Pte Ltd
12.2023 - Current
- Manage the transmission path for acquiring video and routing sources ensuring overall OTT service availability and monitoring the video streaming services using probes and tools in place within the different touch points in the video pipeline.
- Supervise the TOC teams first-line fault diagnosis and rectification; or escalate issues as necessary. Respond promptly to technical issues, coordinating, troubleshooting and rectification efforts with internal and external stakeholders.
- Responsible for the TOC teams deployment of redundant systems during failure conditions, ensuring minimal impact on services.
- Manage daily operations in a fast-paced, deadline-driven environment, effectively juggling and prioritizing multiple tasks and demands.
- Confirm team communications are clear and concisely delivered, both verbally and in writing, providing accurate descriptions of events related to technical operation issues. Ensure effective communication with internal and external stakeholders.
- Configure monitoring systems and perform low-level maintenance of transmission equipment and systems. Maintain a thorough understanding of operational procedures and signal workflow within the scope of the TOC.
- Coordinate a smooth handoff between outgoing and incoming shifts as well as to other Global TOCs as needed when relevant issues are at stake.
Application Engineer / Project Manager
Singapore Telecommunications
02.2023 - 12.2023
- Support Product unit in the expansion of IPTV and OTT infrastructure to meet BAU growth
- Support Product unit in roll out of new IPTV and OTT Systems, applications and features
- Planning and engineering /design of IPTV infrastructure applications and OTT systems
- Implement, project manage and rollout of the systems
- Responsible for working with operations and maintenance team of IPTV and OTT systems and Responsible for the monitoring of the performance, reliability and availability of IPTV and OTT systems and applications, thereby ensuring that the SingtelTV service availability is up at all times and circumstances, including during events of high viewership whether planned or otherwise
- Manage technology roadmap for the IPTV and OTT infrastructure applications and OTT systems
- Provide engineering support during the lifespan of the systems e.g
- Feature upgrade, replacement, Tier 3 support etc
- Review and establishes new procedures as and when necessary as a continuous improvement effort to improve service quality and customer satisfaction for Singtel TV service
- Provide mentorship and development of staff
- Applications to develop automation tools.
Senior Video Engineer
SKY Cable Corporation
07.2008 - 01.2023
- Operation and management of all Analog and Digital Headend Systems (CATV, IPTV, OTT, DirectTo-Home), resolution of any alarms and providing utmost technical support to clients
- In-charge in the management of all Data Center equipments in providing and support for Audio/Video and IP services (NMX Management Server, S.I and CAS Servers, Core Switches, Encoders, Multiplexers, QAM Modulators, Transcoders and Cisco DCM's)
- Spearheaded numerous projects in the design, installation, configuration, and activation of our regional Digital Headends via lP Transport including RF distribution.
Earth Station Engineer
SBSSI
05.2007 - 06.2008
- Supported all aspects of a 24 X 7 network operations in the Network Operations Center which includes troubleshooting and resolving satellite circuit problems within the network
- Creation of Video-Turn-Around and Satellite Network Diagram
- Performed installation, configuration, and implementation of all broadcast equipments needed in the Uplink and Downlink system.
Education
Bachelor of Science - Electronics And Communications Engineering
Columban College
Olongapo City, Philippines04.2005
Skills
- Headend Broadcast Systems
- Video Streaming Technologies
- Video-over-IP Network and Video Compression
- End-to-End Video workflow (Acquisition to Delivery)
- Technical Support / Troubleshooting
- Technical Documentation
- Analytical and Critical Thinking
Certification
- Registered Electronics Engineer, Professional Regulation Commission [PRC], 2005 to Present.
- Member of Institute of Electronics and Communications Engineer of the Philippines [IECEP], 2005 to Present.
- Cisco Certified Entry Networking Technician [CCENT], CSCO 12895053
Timeline
Technical Operations Center Supervisor
Globecast Asia Pte Ltd
12.2023 - Current
Application Engineer / Project Manager
Singapore Telecommunications
02.2023 - 12.2023
Senior Video Engineer
SKY Cable Corporation
07.2008 - 01.2023
Earth Station Engineer
SBSSI
05.2007 - 06.2008
Bachelor of Science - Electronics And Communications Engineering
Columban College
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