MENG LEE CHEN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
IHG Group
09.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
HOUSEKEEPING SUPERVISOR
UNILEVER ONE NORTH
01.2021 - Current
- Make sure public area is clean, Stock Take, Deep cleaning bungolow and all the meeting room quarterly, Taking Care of all environment including Landscaping
HOUSEKEEPING SUPERVISOR
ONE FARRER HOTEL
04.2018 - 01.2021
- Room Checking, Count Stock, Prepare Show Room, Coordinator, Do Morning Report and Make Sure Public Area always clean
HOUSEKEEPING SUPERVISOR
FOUR POINT BY SHERATON SINGAPORE RIVERVIEW
08.2016 - 03.2018
- Monitor Floors corridor to ensure always block free and clean, Monitor linen flows to minimize loss of linen inventory, To supervise the thorough room cleaning whenever it's assigned, Prepare report for room attendant, Assist laundry department whenever it's necessary
LINEN
VILLAGE HOTEL BUGIS BY FAR EAST HOSPITALITY
04.2014 - 08.2016
- Tally every single laundry request(Item received and the written laundry forms), Responsible on distributing the towel and linen that stored in housekeeping department, Key in laundry request to the designated computer files, Prepare month laundry report, Ensure cleaned laundries/items in good condition and deliver back to guests, Pickup guests call and arrange to collect laundries that customer require to clean up
CLERK
LASER FLAIR PTE.LTD
04.2007 - 03.2014
- Calculate loss/profit and update monthly sales template, Check(In&out) check, Set target market, Calculate and pay money of business fixed cost
SALES
JAZZ COLLECTION
06.2007 - 03.2008
- Serve customer and hit monthly sale target, Check stock(In & Out), Update monthly sales template
Education
CUSTOMER SERVICE & HOTEL MANAGEMENT, HOTEL MANAGEMENT
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Training and mentoring
- Customer Service
- Staff Scheduling
- Cleaning techniques
- Staff Training and Development
- Health and safety compliance
- Task Delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Sanitation Standards
- Sorting and washing laundry
- Chemical Handling
- Folding clean laundry
- Staff evaluations
- Performance Improvements
- Data Archiving
- Dusting furniture
- Pest Control
- Team Coordination
- Timekeeping
- Safety Protocols
- Problem-Solving
- Team Guidance and Motivation
- Employee Training and Development
- Facilities Maintenance
- Work Inspection
- Clear Communication
- Staff Training
- Decision-Making
- Complaints Handling
- Microsoft Office
- Customer Relations
- Employee Work Scheduling
Additional Information
TEAM LEADER, $2900, MICROSOFT WORD, EXCEL, ONE MONTH
Languages
MANDARIN
ENGLISH
BAHASA MALAYU
CANTONESE
Personal Information
Expected Salary: $3500 (Nego)
Certification
Higher Diploma
EXERCO Business International College
Timeline
Housekeeping Supervisor
IHG Group
09.2023 - Current
HOUSEKEEPING SUPERVISOR
UNILEVER ONE NORTH
01.2021 - Current
HOUSEKEEPING SUPERVISOR
ONE FARRER HOTEL
04.2018 - 01.2021
HOUSEKEEPING SUPERVISOR
FOUR POINT BY SHERATON SINGAPORE RIVERVIEW
08.2016 - 03.2018
LINEN
VILLAGE HOTEL BUGIS BY FAR EAST HOSPITALITY
04.2014 - 08.2016
SALES
JAZZ COLLECTION
06.2007 - 03.2008
CLERK
LASER FLAIR PTE.LTD
04.2007 - 03.2014
CUSTOMER SERVICE & HOTEL MANAGEMENT, HOTEL MANAGEMENT
Similar Profiles
Sachin yosh FernandoSachin yosh Fernando
Steward at IHG groupSteward at IHG group
Sky Lily DennisSky Lily Dennis
Food & Beverage Assistant at IHG GroupFood & Beverage Assistant at IHG Group
Sundeep Kumar SarohaSundeep Kumar Saroha
Director of Food and Beverage Manager at IHG GroupDirector of Food and Beverage Manager at IHG Group
Emilio R. GonzalezEmilio R. Gonzalez
Housekeeping Supervisor at Naval Hospital PensacolaHousekeeping Supervisor at Naval Hospital Pensacola
Maria BaezMaria Baez
Housekeeping Supervisor at Progresive RoofingHousekeeping Supervisor at Progresive Roofing