Elly Natasha Bte Zul'Edhan
Summary
Proven leader and effective communicator, I excelled at Boost Juice Bar, enhancing team performance and customer satisfaction through strategic problem-solving and exceptional teamwork. Skilled in multitasking and time management, I significantly improved service standards, demonstrating a keen attention to detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Team Leader
Boost Juice Bar, Lovelife Ventures
Singapore
07.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Service Crew Member
Fatburger, Delish Brand
05.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Operated cash registers and POS systems, handling over $300 in cash daily.
Retail Assistant
Bizgram
10.2021 - 12.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Service Crew Member
McDonalds
03.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Took orders, prepared meals, and collected payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
Retail Sales Associate
G2000
05.2018 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Diploma - Hospitality Operations
SISH INSTITUTE
Singapore05.2024
HIGHER NITEC - Business Information System
Institute Technical Education, College East
Singapore03.2022
NITEC - Infocomm Technology
Institute Technical Education, College East
Singapore12.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Time Management
- Active Listening
- Task Prioritization
- Multitasking
- Customer service
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Indonesian
Beginner (A1)
Timeline
Team Leader
Boost Juice Bar, Lovelife Ventures
07.2023 - Current
Service Crew Member
Fatburger, Delish Brand
05.2022 - 03.2023
Retail Assistant
Bizgram
10.2021 - 12.2021
Service Crew Member
McDonalds
03.2020 - 06.2021
Retail Sales Associate
G2000
05.2018 - 06.2018
Diploma - Hospitality Operations
SISH INSTITUTE
HIGHER NITEC - Business Information System
Institute Technical Education, College East
NITEC - Infocomm Technology
Institute Technical Education, College East