ELLYANA SOEDJARWO

1. Client Experience

• provide personalized styling advice and product knowledge.
• Deliver outstanding in-store and after-sales service
• Resolve customer concerns promptly and effectively

2. Sales and Target Achievement

• Achieve and exceed individual and store sales targets.
• Drive up-selling and cross-selling opportunities.

3. Client Relationship Management (CRM)

• Follow up clients via calls, messages, and appointments.
• Build and maintain a strong client book.

4. Ad Hoc Responsibilities

assist with VM updates, support cashiering, assist in store events, VIP previews and support stock take and inventory, assist with emails

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Prepared incoming flower stocks for inclusion in arrangements and bouquets.
• Educated customers on proper flower care techniques, increasing overall satisfaction with their purchases.
• Created custom flower arrangements and bouquets for in-store customers.
• Increased sales revenue by upselling complementary accessories such as vases or gift baskets alongside floral arrangements.