Elly Natasha
Overview
6
6
years of professional experience
Work History
Team Leader
Boost Juice
07.2023 - Current
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Greeted customers entering store and responded promptly to customer needs.
- To assist the management team to lead a Boost Juice team. To act as the manger on duty when an AM or BM are not present. To assist in developing Team Members to achieve optimum results in the store.
Service Crew Member
Fatburger
05.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Retail Sales Associate
Bizgram Asia
10.2021 - 12.2021
- I greeted customers and helped with product questions, selections, and purchases.
- Stock merchandise, clearly labeling items, and arranging them according to size or color.
- Maintained a clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- I checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Service Crew Member
McDonald's
03.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Greeted customers entering the store and responded promptly to customer needs.
Desktop Support Engineer
IRAS-AGO
07.2019 - 12.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Optimized PC performance through regular updates, patches, and system upgrades.
Retail Sales Associate
G2000
05.2018 - 06.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
Education
Diploma - Hospitality Operations
SISH Institute
Bukit Timah 07.2024
Higher Nitec - Business Information Systems
ITE College East
Singapore03.2022
No Degree - Infocomm Technology
ITE COLLEGE EAST
Singapore01.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Computer skills
Languages
English
Malay
Timeline
Team Leader
Boost Juice
07.2023 - Current
Service Crew Member
Fatburger
05.2022 - 03.2023
Retail Sales Associate
Bizgram Asia
10.2021 - 12.2021
Service Crew Member
McDonald's
03.2020 - 06.2021
Desktop Support Engineer
IRAS-AGO
07.2019 - 12.2019
Retail Sales Associate
G2000
05.2018 - 06.2018
Diploma - Hospitality Operations
SISH Institute
Higher Nitec - Business Information Systems
ITE College East
No Degree - Infocomm Technology
ITE COLLEGE EAST
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