Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Puah

Office Manager

Summary

To leverage my experience and skills in office management, supervision, and administration to provide confidential support to senior and high-level officials while ensuring compliance with company objectives. I collaborate well with all organizational levels and am committed to delivering dynamic and result-oriented solutions.

Organized and performance-oriented Office Manager with 8+ years of experience in office management, supervision, and administration. Skilled in managing office functions and directing administrative personnel to meet the needs of executives. Strong understanding of budgets, payroll, and office organization needs. Effectively coordinates resources and administrative support to keep operations smooth and boost team productivity.

Overview

32
32
years of professional experience

Work History

Office Manager cum HR Executive

Hilife Interactive Pte Ltd (HiLife HiHome Pte Ltd)
12.2016 - Current
  • Managed new staff on-boarding, office equipment purchases, and administrative and HR tasks
  • Successfully handled company rental, moving, and renovation, visa submissions, travel arrangements, and customer care service
  • Coordinated with Secretary company for yearly annual submissions
  • Provided ad-hoc support to CEO and director.

Credit Control Executives (AR)

ZYLLEM, Smart Cominunities Pte Ltd
09.2016 - 10.2016
  • Managed accounts receivables' collections and follow-up payments from clients
  • Liaised with external parties on debt-related issues
  • Prepared weekly reports on accounts receivables' collections.

Customer Service Cum Operation Executive

ZYLLEM, Smart Cominunities Pte Ltd
08.2015 - 09.2016
  • Managed daily schedules and incidents with forwarder service providers
  • Supported IT department for system upgrades and improvements
  • Handled customer payments via cheque, bank transfers, and PayPal.

Senior Admin Executive cum Operation Coordinator

LEO ONG CONSTRUCTION PTE LTD
08.2011 - 08.2015
  • Handled full set application submission to Ministry of Manpower for workers under work permit, S Pass, or Employment pass
  • Managed recruitment, billing, payments, and operations coordination
  • Assisted in sales by preparing quotations and follow-up calls.

Manager

Bensius Employment Services
08.2005 - 08.2011
  • Recruited domestic helpers, workers, and local candidates
  • Managed office rental, utilities, filing, documentation, and call services
  • Provided excellent customer service and managed operations efficiently.

Admin cum Customer Service Executive

Harmony Management Services Pte Ltd
08.2002 - 05.2005
  • Managed sales, customer service, and foreign domestic helper issues
  • Handled administrative tasks and trained foreign domestic workers.

Admin cum Customer Service Executive

JdM Management Pte Ltd
06.2001 - 07.2002
  • Managed sales, customer service, and foreign domestic helper issues
  • Handled administrative tasks and communicated with high commissions.

Customer Service

Active Collection Service Pte Ltd
12.1999 - 05.2001
  • Managed customer service and accounts receivables
  • Updated system with customer interactions and attended weekly meetings.

Admin cum Customer Service Executive

Fair & Square Agency Pte Ltd
05.1997 - 11.1999
  • Managed admin duties, sales, and problem resolution
  • Submitted documents and handled customer registrations.

Operation Executive cum Account

Wong Trading
12.1991 - 02.1997
  • Organized daily transport schedules and arranged driver schedules
  • Coordinated with customers, florists, and cargo agents
  • Handled administrative tasks and coordinated with finance company for audits.

Education

Skills

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Timeline

Office Manager cum HR Executive

Hilife Interactive Pte Ltd (HiLife HiHome Pte Ltd)
12.2016 - Current

Credit Control Executives (AR)

ZYLLEM, Smart Cominunities Pte Ltd
09.2016 - 10.2016

Customer Service Cum Operation Executive

ZYLLEM, Smart Cominunities Pte Ltd
08.2015 - 09.2016

Senior Admin Executive cum Operation Coordinator

LEO ONG CONSTRUCTION PTE LTD
08.2011 - 08.2015

Manager

Bensius Employment Services
08.2005 - 08.2011

Admin cum Customer Service Executive

Harmony Management Services Pte Ltd
08.2002 - 05.2005

Admin cum Customer Service Executive

JdM Management Pte Ltd
06.2001 - 07.2002

Customer Service

Active Collection Service Pte Ltd
12.1999 - 05.2001

Admin cum Customer Service Executive

Fair & Square Agency Pte Ltd
05.1997 - 11.1999

Operation Executive cum Account

Wong Trading
12.1991 - 02.1997

Ellen PuahOffice Manager