Elizabeth Mary Rodrigues
Singapore
Summary
Proactive and experienced administrative professional with a proven track record of initiative-taking in Senior Management support roles. Adaptable team player with a strong ability to excel in dynamic, high-profile environments. Skilled in handling multiple tasks simultaneously and easily adapting to new concepts. Known for proactive organizational abilities and excellent telephone manners, maintaining a high level of personal presentation in interactions with visitors and business guests. A decisive individual capable of implementing decisions and setting effective priorities to achieve both immediate and long-term goals. Proven expertise in interpersonal and communication skills, collaborating seamlessly with individuals from diverse backgrounds and cultures. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
40
40
years of professional experience
Work History
Executive Assistant
Chubb Asia Pacific Pte Ltd
10.2021 - 12.2023
- Worked at Chubb, reporting to the Chief Information Officer, Asia Pacific & Far East of the Information Technology Department as an Executive Assistant
- This was a 2-year contract assignment
- Efficiently manage calendars and related logistics, including booking conference rooms, coordinating audiovisual equipment, and handling meeting documentation and scheduling
- Coordinate intricate logistics for travel arrangements, ensuring compliance with the latest COVID-19 travel regulations for country visits
- Assist department teams with visa applications, air ticket reservations, hotel accommodations, and appointments for PCR/ART tests before flight departures
- Skillfully coordinate logistics and craft meeting agendas for Senior Level Executives visiting the Singapore office, both from the Global and APAC regions
- Provide comprehensive support to fellow team members within the department, demonstrating adaptability and a collaborative approach
- Oversee daily correspondence and email communications, ensuring timely and organized information flow
- Maintain a proactive role in tracking Direct Reports' travel schedules, fostering department-wide awareness and coordination
- Manage leave administration processes efficiently
- Handle expense claims with meticulous attention to detail and accuracy.
Senior Executive Assistant
Citibank N A
03.1998 - 06.2021
- Serve as the primary point of contact for the Managing Director & Operations Head of Global Consumer Bank Operations of APAC & EMEA and their team
- Provide comprehensive administrative support, including organizing documents, facilitating meeting preparation, and managing purchase orders
- Maintain dynamic calendars through Outlook, ensuring a clear understanding of executives' priorities to effectively manage their time
- Manage all aspects of executive-level appointments, meetings, and conference calls, including internal and external video conferences
- Proactively coordinate and optimize travel arrangements, addressing the downstream impact of changing schedules
- Prepare, reconcile, and track expense reports through the Travel & Expense system
- Act as the department's point of contact for realty services, procurement, and IT support
- Handle HR logistics for onboarding new staff, including setting up user IDs, applying access cards, and obtaining name cards
- Manage HR logistics for offboarding staff, including raising access removal requests and collecting Citi assets
- Direct workflow and act as an intermediary between departments, arranging conference calls, scheduling meetings, composing correspondence, and managing calendars
- Track and drive completion of key deliverables, following up on outstanding projects for the Managing Director
- Undertake general office administration tasks, including managing office supplies, coordinating couriers, handling holiday planning, maintaining records, and managing postal mail.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Executive Secretary
Allen & Overy
08.1996 - 02.1998
- Facilitated communication by sending faxes and producing copies of legal documents
- Transcribed audio tapes into documents to support attorneys in their work
- Managed phone calls, ensuring efficient routing and addressing inquiries
- Organized and distributed messages, contributing to streamlined communication processes
- Maintained order in document and file organization for enhanced accessibility
- Welcomed and assisted business clients and guests, fostering a positive office environment
- Oversaw office supplies, ensuring proper inventory levels and placing orders as needed
- Scheduled meetings and conferences, optimizing time management for the team
- Provided valuable support to executives by assisting with project tasks and ensuring timely completion.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
Department Secretary
Siemens
06.1994 - 07.1996
- Provided administrative and secretarial support to the Regional General Manager of the Low Voltage Circuit Breaker Department and team of engineers
- Managed the sourcing and inventory of product literature, brochures, and samples
- Oversaw the procurement of office stationeries to ensure smooth daily operations
- Conducted personnel and human resource functions as part of the team's support structure
- Coordinated and organized sales conventions, both locally and internationally
- Maintained an organized filing system for important documents and handled dictation
- Managed day-to-day office operations, ensuring efficiency and productivity
- Addressed sales inquiries and prepared and supplied quotations to clients
- Processed orders, monitored delivery schedules, and resolved shipment-related issues with various divisions in Germany.
Secretary
Westinghouse Electric S A
08.1983 - 05.1994
- Assisting the Department Head and team from the Distribution & Control Business Unit with complex priorities and schedules
- Manage sales co-ordination and order processing for the products that manufactured by Westinghouse Electric Corporation USA, Collaborating closely with the Company’s local and overseas customers
- Who were from Thailand, Malaysia, Hong Kong, Sri Lanka, India, Pakistan, Nepal, and Bangladesh
- Responding to customer queries and check the customer’s delivery orders through close liaison with Westinghouse offices/divisions in the U.S
- Back-up support for receptionist, answering incoming calls and overseeing all front desk procedures
- In 1993 Westinghouse Electric Corporation was faced with some financial crises and was forced to sell some of these profitable business units to recoup the Company’s losses
- The Distribution and Control Business Unit to which I was attached to be one of those that was sold to an Australian Company.
Education
Skills
- Computer Literacy
- Office Administration
- Travel Arrangements
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Event Planning
- Expense Management via Concur
- Administrative Assistance
- Executive Support
- Executive Calendar Management
- Confidentiality
- Data Entry
- Customer Service
Personal Information
Immediate Availability
Personal Information
Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Timeline
Executive Assistant
Chubb Asia Pacific Pte Ltd
10.2021 - 12.2023
Senior Executive Assistant
Citibank N A
03.1998 - 06.2021
Executive Secretary
Allen & Overy
08.1996 - 02.1998
Department Secretary
Siemens
06.1994 - 07.1996
Secretary
Westinghouse Electric S A
08.1983 - 05.1994
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