Elizabeth Teoh
Summary
Energized & Goal - oriented Senior Sales Representative with more than 10 years of experience in Medical industry. Known professionally for coordinating and mentoring sales personnel to promote workplace morale and productivity. Highly skilled in account maintenance and customer service.
Dedicated to building lasting client relationships and promoting a steadfast commitment to customer service. Adept in comprehensive sales operations, multilingual (English, Malay, Chinese)
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
Zimmer Biomet
07.2017 - Current
- Strategically managed one of largest packaging accounts. NUHS - NUH , NTFGH & AH & Private Group. During my on call duty. It is my responsibility for covering the whole Singapore Hospital 24/7 on standby.
- Developed new territories for expansion, resulting in increased market share. Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment. Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed new territories for expansion, resulting in increased market share. Example from 2017 to 2023 - the market share in my territory NUHS & private group hospital growth from 10% to 90%
- Became overall top sales by surpassing sales goals by 130 % achievement across APAC for Extremities Product through persistence and resilience & believing in my product.
- Identified customer needs by asking appropriate, open-ended questions.Increased customer satisfaction ratings by successfully resolving challenges internally and externally.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific surgeons needs as a holistic approach one stop solutions.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions professionally.
- Optimized product mix offerings based on evolving market trends, resulting in higher profitability.
- Led training sessions for internal and external customer.
- Streamlined internal processes by collaborating closely with colleagues from other departments such as marketing, operations, and finance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Provided timely project management while adhering to budget constraints.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
Senior Product Specialist
IDS Medical Systems
05.2015 - 07.2017
- Enhanced product performance by identifying and addressing customer needs through thorough market research.
- Optimized product development processes for increased efficiency and reduced timetomarket.
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Delivered high-quality products by meticulously monitoring production stages and implementing quality control measures.
- Expanded market share with strategic product positioning and competitive analysis.
- Established a comprehensive product roadmap, guiding successful execution of short-and long-term goals.
- Streamlined communication channels between departments, fostering collaboration in pursuit of shared objectives.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Secured valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
- Increased brand recognition with well-crafted marketing campaigns that effectively showcased product features and benefits.
- Customized products according to client specifications, ensuring exceptional user experiences across diverse industries.
- Managed budgets for various projects while maintaining strict adherence to financial constraints, resulting in cost-efficient outcomes.
- Assisted with demonstrations for Surgical & Infection Control to showcase functionality.
- Trained and provide in-service training to 30 nurses in hospital.
Sales Executive
DePuy Synthes, Johnson & Johnson
01.2012 - 04.2015
Physiotherapist
Kempas Medical Centre
02.2010 - 12.2011
- Improved patient mobility by designing and implementing personalized treatment plans.
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Assisted in the rehabilitation of post-operative patients by providing expert guidance and support throughout recovery process.
- Increased patient satisfaction rates by consistently delivering compassionate, attentive care throughout all treatments.
Education
Bachelor of Business Marketing Management -
Open University Malaysia
Malaysia2017
High School Diploma -
Mahsa University (Dip Physiotherapist)
Malaysia2010
Skills
- Flexibility , Adaptability & Effective Communication
- Time Management & Commitment
- Cross-selling Strategies
- Teamwork and Collaboration
- Client Relationship Building
- Sales/ Workshop Product Training
Timeline
Senior Sales Representative
Zimmer Biomet
07.2017 - Current
Senior Product Specialist
IDS Medical Systems
05.2015 - 07.2017
Sales Executive
DePuy Synthes, Johnson & Johnson
01.2012 - 04.2015
Physiotherapist
Kempas Medical Centre
02.2010 - 12.2011
Bachelor of Business Marketing Management -
Open University Malaysia
High School Diploma -
Mahsa University (Dip Physiotherapist)
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