Elizabeth Tan Ser Ann
Singapore
Summary
Deeply passionate about working with vulnerable individuals, with a strong foundation in interpersonal communication, client management, emotional resilience, solutioning and de-escalation techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development
Tictag
04.2024 - Current
- Established substantial client relationships through persistent engagement and rapport-building, yielding trustworthy and longstanding partnerships.
- Orchestrated client consultations focusing on key pain points and formulated customized action plans to achieve objectives, guaranteeing effective and measurable outcomes.
- Collaborated with cross-functional teams on workshops to empower vulnerable groups, including Persons with Disabilities (PWDs), with practical skills in data-centric technologies to promote inclusion and self-reliance.
Relief Teaching Support
Pathlight
01.2023 - 12.2023
- Engaged with students to design tailored learning programs meeting individual needs, cultivating supportive and adaptive educational setting.
- Implemented direct support for students during episodes of emotional crisis, employing de-escalation methods and navigating through frustration and violent reactions.
- Designed structured action plans with students aimed at improving emotional regulation and management for future challenges.
Education Therapist Assistant
Bridging The Gap
01.2019 - 12.2019
- Facilitated design and implementation of individualized learning programs for children with diverse needs, including Autism, ADHD, and Cerebral Palsy.
- Collaborated with therapists to formulate action plans addressing behavioral challenges and developmental impediments, promoting positive growth and progress.
Education
Bachelor of Arts (Honours with Distinction) - Communications and New Media
National University of Singapore
05.2024
Bachelor or Arts -
Ludwig-Maximilians-Universitat Munich
08.2023
Skills
- Solutioning
- Client Support and Empowerment
- Client Relationship Management
- Disability Support
- Negotiation
- Stakeholder Management
PROJECTS
- HealthServe— Client Liason for Singapore’s migrant workers
- Led a social media campaign that raises awareness of the migrant worker cause.
- Collaborated with stakeholders to streamline project metrics and requirements.
- Engaged and consulted migrant workers about their pain points and goals, executing a campaign that would accurately capture and convey it to the public.
Certification
University of Michigan, Successful Negotiation
Languages
English
Chinese
Timeline
Business Development
Tictag
04.2024 - Current
Relief Teaching Support
Pathlight
01.2023 - 12.2023
Education Therapist Assistant
Bridging The Gap
01.2019 - 12.2019
Bachelor or Arts -
Ludwig-Maximilians-Universitat Munich
Bachelor of Arts (Honours with Distinction) - Communications and New Media
National University of Singapore
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