Weight training
Elizabeth McLeod
Executive Assistant
Summary
Experienced Executive Assistant providing high-level administrative support to senior-level staff. Skilled in travel management, expense tracking, and schedule coordination. Utilises exceptional communication and organisational skills to expertly assist the executive team. Recognised for strong organisational abilities and dedication to enhancing client experiences. Thrives in dynamic environments and contributes effectively to team success.
Overview
2025
2025
years of professional experience
Work History
Executive Assistant to Head of Residential Sales
NBHD Agency (start Up)
8 2024 - 10.2024
- As founding Executive Assistant, I played a pivotal role in establishing the company's foundational systems and processes
- Managed the administrative structure that enabled smooth operations and growth
- Onboarding and Systems Setup: Designed and implemented onboarding systems and administrative processes, providing a structured foundation that aligned with company goals
- Process Organisation: Created, documented, and managed all essential processes for finances, presentations, and appraisals, establishing a streamlined workflow for day-to-day operations
- Digital visibility / brand presence: Ensured the company's visibility across all major platforms and real estate websites, creating profiles and curating consistent online representations
- Content Creation: Wrote bios and company content to effectively convey the brand's unique strengths and expertise across multiple channels
- Marketing materials: Developed all marketing materials, including brochures, flyers, and digital assets, aligning brand messaging to attract and engage clients
- Through meticulous organisation and attention to detail, I established the systems that allowed NBHD Agency to operate efficiently, stand out online, and build a strong foundation for continued success
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Handled confidential and sensitive customer information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Personal Assistant to Ryan Hedley
LJ Hooker
11.2022 - 08.2024
- As a Personal Assistant to the top-performing agent at LJ Hooker Dickson, I provided essential support that contributed to his record-breaking year, the best in his seven-year career
- As part of the prestigious Captain's Club (awarded to top performers) I worked diligently to help my agent achieve the goals needed to maintain this elite status
- In this role, I managed weekly in-depth reporting for clients to keep them informed on property metrics and progress, and I led team meetings for our group of three to ensure clear alignment
- I developed and implemented strategic plans to keep my agent on track with KPIs and targets, continually adjusting schedules to optimise productivity and focus on high-value activities
- My responsibilities also included coordinating client meetings, overseeing property inspections, and serving as the primary contact for clients and vendors
- Additionally, I supported property and marketing efforts by preparing marketing materials, managing listings, and working closely with the marketing team to ensure timely promotions
- During open homes, I handled all event aspects, from setup to client follow-up, and meticulously maintained documentation on contracts and property files
- My organisational skills and proactive planning helped drive our team's success and ensured we consistently met—and often exceeded—our goals
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Monitored expenses closely, maintaining an organised filing system for easy access to financial records.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Shift Manager
McDonald's
09.2018 - 11.2022
- Effectively handled labour and food targets to meet company goals
- Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy
- Integrated people skills along with effective customer resolution to alleviate customer conflicts
- Hired new employees and followed up on their progress
- Responsible for quality, service, and cleanliness
- Monitored employees from 'observation post' and from all areas of the restaurant
- Prepared food while delivering a quality and fast made neat product
- Recorded inventory and labour targets at the end of shifts
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Built loyal clientele through friendly interactions and consistent appreciation
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Waitstaff / Cashier
The Knox Made in Watson
06.2020 - 09.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Reception / Assistant
Brooklyn And Harlow Hair Studio
04.2019 - 12.2019
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
Volunteer Nursing Assistant
Goodwin Village
10.2017 - 12.2018
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Education
Certificate 4 in Real Estate Practice
Real Estate Training Solutions
Sydney01-2024
High School Diploma
Dickson College
Canberra01-2022
Certificate 2 in Retail Services
McDonalds Australia (registered RPO)
01-2022
Manager Development Qualification
McDonalds Australia (registered RPO)
01-2022
Year 10 Certificate
Campbell High School
01-2020
Skills
Written and Verbal Communication
Customer Service
Calendar Management
Information confidentiality
Executive Support
Administrative Support
Cultural Sensitivity
Client Relations
Written and Verbal Communication
Additional Achievements
- Captain’s Club LJ Hooker, 2024
- First Aid and CPR Qualified, 2022
- Fire Safety and Training, 2022
- Working with Vulnerable People, 2022
- Responsible Service of Alcohol, 2022
Skills
Written and Verbal Communication, Empathic Listening & Persuasion, Public Speaking, Entrepreneurial Spirit, Problem-Solving Expertise, Client Relations, Cultural Sensitivity, Adaptability, Team Integration & Leadership, Collaborative Mindset
Interests
Running
Hiking
Timeline
Personal Assistant to Ryan Hedley
LJ Hooker
11.2022 - 08.2024
Waitstaff / Cashier
The Knox Made in Watson
06.2020 - 09.2020
Reception / Assistant
Brooklyn And Harlow Hair Studio
04.2019 - 12.2019
Shift Manager
McDonald's
09.2018 - 11.2022
Volunteer Nursing Assistant
Goodwin Village
10.2017 - 12.2018
Executive Assistant to Head of Residential Sales
NBHD Agency (start Up)
8 2024 - 10.2024
Certificate 4 in Real Estate Practice
Real Estate Training Solutions
High School Diploma
Dickson College
Certificate 2 in Retail Services
McDonalds Australia (registered RPO)
Manager Development Qualification
McDonalds Australia (registered RPO)
Year 10 Certificate
Campbell High School
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