Elizabeth Howat

• Luxury resort-wear store, where excellent customer service is demanded
• Helping customers select items
• Stock managing
• Merchandising store windows
• Keeping the environment fresh and clean
• Cashing up

• Department of Health - copy writing and creating recruitment brochures. Continuous proof reading requiring great attention to detail
• Pyrex (based in France) - overseeing qualitative/ quantitative research, presenting new packaging design options; setting up and overseeing photo shoots; writing copy; overseeing translations and packaging legal obligations; liaising between in-house designers and clients
• Legal and General - taking existing pension/ investment forms, deconstructing them, understanding the navigation to extract precise detail from customers, and reconstructing them for online use
• Morrison and Safeway- own brand packaging across a wide range of own brand food ranges

Promoted to account manager.

• Collaborated with sales team for achieving shared objectives
• Directly liaising on a daily basis with the most senior marketeers at Marks and Spencer/ Shell/ Costco
• Coordinated with finance department to manage account finances efficiently
• Facilitated training sessions to upskill junior team members
• Delivered exceptional customer service, addressing customer queries and handling customer complaints

Assisting a senior account manager I learnt the ropes of account managing on the Marks & Spencer account. My role included:

• Answering calls from clients
• Organizing samples; translations; sampling packaging
• Ordering and testing specialised perfumes
• I learnt to think on my feet, be organised, anticipate requirements on a daily, weekly and seasonal basis