Elizabeth Eng Chee Yeen
Summary
Enthusiastic and experienced flight stewardess provides exceptional customer service and ensure the passengers leave with a lasting positive impression of their flight. Good interpersonal skills, work independently, work well with colleagues, very nurtured and ability to delegate and communicate effectively. As a leader, experienced in working through challenges with a calm and productive demeanor. Display a lot of initiative, adapt and able grasp new concepts, humble and hardworking. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
21
21
years of professional experience
Work History
Team Administrator
Pavilion Energy Pte Ltd
03.2023 - Current
- Situated at the front desk and provide a positive experience for guests entering the office, take incoming calls and direct enquires to the appropriate business and managing courier services
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Provide secretarial support to the assigned MCom member such as calendaring and travel related matters
- Office management such as coordinating with various vendors to ensure smooth day to day operation of the office
- Provide on-site support for office functions and corporate events (training, townhalls, team building company-hosted networking events and other marketing events that may arise form time-to-time)
- Support and preparation for the BOD meetings
- Support procurements activities such as sourcing for quotation, validation and approvals of vendor invoice for payment processing by Finance
- Managing pantry and stationary procurement
- Work hand in hand with corporate communication team in the preparation and conduct of high-key events
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Streamlined team communication by implementing efficient communication channels
- Maintained accurate records of expenses and budgets, contributing to financial accountability within the team
- Supported teams during peak workload periods by taking on additional tasks as needed proving flexibility in role
After Sales Customer Service Executive
Breitling South East Asia Pte Ltd
08.2022 - 03.2023
- Handle inbound calls and live chats; greet customers in a timely, professional and engaging manner
- Provide written responses to customers’ inquiries via e-mail
- Identify customers’ needs, clarify information, take ownership of every scenario, and deliver first call resolution
- Consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
- Keep records of all conversations in database in a comprehensible way
- Meet personal and team qualitative & quantitative targets
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues and concerns
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business
- Assist and advise customer in timepiece repair and ensured timely resolution of issues
- Work closely with repair watch maker
- Liaise with Breitling Switzerland regards the spare parts
Marketing/ Sales Executive
All Big Frozen Food Pte Ltd
06.2020 - 01.2021
- Responsible for Sales & Marketing of company products to existing and new customers
- Making cold calls and outdoor sales, prepare quotations
- Ensuring prompt payment collections
- Managing internal group buy sales
- Update Facebook and plan group buy promotion
- Work closely with production to ensure meet customer requirements.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals
Homemaker
Unemployment
01.2016 - 03.2018
Leading Flight Stewardess
Singapore Airlines Pte Ltd
(Re-employment From 2018 - 2020)
06.2004 - 12.2015
- Provide excellent customer service to passengers and attend to their needs and look after their well being
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Ensured safety and well-being of passengers by conducting thorough pre-flight safety demonstrations and equipment checks
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Conduct service briefing and ensuring that the in-flight meal service runs smoothly
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- Conduct inflight sales
- Maintained a clean and comfortable cabin environment for passengers through collecting trash and tidied up the aisles
- Assisted passengers with special needs or requests, ensuring a positive travel experience for all passengers
- Handled emergency situations calmly and professionally, effectively applying first aid skills when necessary
- Managed in-flight entertainment offerings for passengers, troubleshooting any technical issues that arose during flights
- Diffused tense situations between passengers by using effective communication techniques and conflict resolution strategic
- Contributed to on-time departures and arrivals by efficiently completing pre-boarding preparations and post-flight duties
- Acted as a liaison between pilots, flight attendants, ground personnel, and other airline staff to ensure seamless communication throughout each flight experience
- Coordinated with catering vendors to ensure accurate meal selections were available for passengers based on dietary restrictions or preferences.
- Mentor trainees during flight and conduct onboard assessments on cabin crew assigned by management
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques
- Upheld company standards of professionalism by wearing appropriate uniform attire and maintaining a polished appearance at all times
Production Supervisor in Training
Microclean Singapore Pte Ltd
01.2003 - 05.2004
- Ensure the staff adhere to company guidelines
- Maintain a clean and safe environment for all workers
- Meet with clients for cleaning service requirement
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed
- Resolved issues quickly to maintain productivity goals
- Established clear priorities and production quality standards
- Located and resolved problems with team production and performance to maintain consistent quality levels
Education
WSQ -
Lifelong Learning Institute
SingaporeDiploma - Information Technology
Asia Pacific Institute of IT
Kuala Lumpur04.2002
STPM -
Sek.Men.Keb.Tinggi Segamat
Segamat10.2000
SPM -
Sek.Men.Keb.Canossian Convent
Segamat10.1997
Skills
- Customer service oriented
- Interpersonal skills
- Team building
- Leadership and people management skills
- Organization skills
- Fast learner and adapt easily
- High situation awareness
- Personnel development
- Multitasking capabilities
- Travel arrangements
- Event planning
- Vendor management
- Problem-solving abilities
- Office management and administrative support
- CPR and First Aid Certified
Accomplishments
- Received commendations from management for consistently demonstrating strong teamwork skills among diverse team members and from passengers for rendering extra miles services
- Successfully acquired 15 new customer accounts in a brief period of time during my tenure at All Big Frozen Food
- Since introducing a variety of breakfast selections and snacks at Pavilion Energy, most colleagues have expressed satisfaction and eagerly anticipate gathering in the pantry area
- Organized lunch and chartered bus total 40 coworkers within 24 hours
Hobbies and Interests
- Wellness
- Cooking
- Handy craft
Wellness, cooking and baking
Participating in fitness activities; yoga, HITT and weightlifting, experimenting with new recipe and cuisines at home, sharing baked goods with friend and family and attend cooking / baking workshop regularly
Timeline
Team Administrator
Pavilion Energy Pte Ltd
03.2023 - Current
After Sales Customer Service Executive
Breitling South East Asia Pte Ltd
08.2022 - 03.2023
Marketing/ Sales Executive
All Big Frozen Food Pte Ltd
06.2020 - 01.2021
Homemaker
Unemployment
01.2016 - 03.2018
Leading Flight Stewardess
Singapore Airlines Pte Ltd
06.2004 - 12.2015
Production Supervisor in Training
Microclean Singapore Pte Ltd
01.2003 - 05.2004
WSQ -
Lifelong Learning Institute
Diploma - Information Technology
Asia Pacific Institute of IT
STPM -
Sek.Men.Keb.Tinggi Segamat
SPM -
Sek.Men.Keb.Canossian Convent