Hi, I’m
Sook May Ong
Summary
Proven leader in sales and team management, I excelled at Refresh Hair & Scalp by consistently surpassing sales goals and enhancing customer satisfaction. Skilled in sales strategy development and interpersonal communication, I led initiatives that boosted client retention and team performance. My approach combines analytical thinking with motivational skills, achieving significant results and fostering professional growth within teams.
Overview
3
years of professional experience
1
Certification
Work History
Refresh Hair & Scalp
Sales Supervisor
07.2021 - Current
Job overview
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Constructed displays and signs to promote specified products and sales promotions.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Orchestrated successful product launches, coordinating between marketing, sales, and product development teams.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
- Implemented customer relationship management system, streamlining sales process and improving client retention.
- Enhanced customer loyalty by implementing rewards program tailored to high-value clients.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Negotiated advantageous contracts with suppliers, reducing costs and improving profit margins.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Education
NUS Singapore
NUS Business School Executive Education from Digital Marketing: Strategies, Models & Frame Work
12.2022
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Motivational Skills
- Sales team assistance
- Store appearance and merchandising
- Customer Segmentation
- Sales Strategies
- Goals and performance
- Sales Reporting
- Sales Coaching
- Inventory Control
- Sales team oversight
- Staff Management
- Sales expertise
- Workflow Management
- Expense Control
- Delivering reviews
- Financial Management
- Active Listening
- Customer Retention
- Marketing
- Interpersonal Communication
- Operations Management
- Staffing and scheduling
- Excellent Communication
- Analytical Thinking
- Product and Service Sales
- Multitasking Abilities
- Brand Management
- Personnel Management
- Business Planning
- Business Development
- Performance Management
- Complaint resolution
- Task Prioritization
- Problem-solving abilities
- Multitasking
- Reliability
- Effective Communication
- Goal Setting
- Interpersonal Skills
Certification
NUS Business School Executive Education
Digital Marketing: Strategies, Models and Frameworks 30 September – 2 December 2022
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Supervisor
Refresh Hair & Scalp
07.2021 - Current
NUS
NUS Business School Executive Education from Digital Marketing: Strategies, Models & Frame Work
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