Summary
Overview
Work history
Education
Skills
Personal Information
Accomplishments
Timeline
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ELIJAH NGETHE NJERI

ELIJAH NGETHE NJERI

Dubai,UAE

Summary

Driven professional with knack for leadership and problem-solving, bringing strong organizational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.

Overview

7
7
years of professional experience

Work history

Pool and Beach Assistant manager

Atlantis The Royal Dubai
Dubai, UAE
11.2024 - Current
  • Minimised inventory loss for improved profit margins.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Assisted in recruitment process to build an effective workforce.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed daily operations to ensure smooth running of the floor.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Captain

Atlantis the Royal Nobu by the beach
Dubai
10.2023 - Current
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Minimized send-backs, communicating directly with back-of-house staff to facilitate correct orders.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
  • Maximized profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.

Head Waiter

Atlantis Dubai
Dubai
09.2022 - 09.2023
  • Delivered quality service by providing warm and welcoming environment.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarization.
  • Coordinated inventory and restocked condiments and consumables.
  • Processed payments and reduced customer wait times.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Covered large parties and events, anticipating planning and staffing needs.

Supervisor ( Acting Asst Manager )

Jumeirah Group LLC
Dubai, Uae
10.2021 - 07.2022
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Monitored company inventory to keep stock levels and databases updated.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved problems, improved operations and provided exceptional service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Departmental Trainer of our outlet, delivering all necessary trainings for outstanding service.

Chef De Rang

Mandarin Oriental
Dubai, UAE
02.2020 - 09.2021
  • Answered questions regarding menu items and suggested dishes exceeding guest expectations.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Delivered food to table using serving trays and refilled water glasses with pitchers.
  • Provided each guest with exemplary service through effective engagement, active listening and Clear communications skills.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Maintained well-organized mise en place to keep work consistent.

Waiter

Mandarin Oriental
Dubai, UAE
02.2019 - 01.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

GED -

Premier College

High School Diploma -

Karuri High School

Skills

  • Forecasting and planning
  • Employee training and development
  • Effective communications
  • Safe food handling
  • Cost control
  • Hiring and training
  • Diverse beverage knowledge
  • Shift scheduling
  • Staff Supervision

Personal Information

Accomplishments

  • Was a part of the pre- opening of 3 very renowned Properties. Jumeirah Al-Naseem, Mandarin Oriental and Atlantis the Royal Dubai.
  • Appointed as the departmental trainer of our outlet.
  • Won 2 Awards in our restaurant as a new upcoming restaurant, and the best brunch restaurant in Dubai.
  • Was Nominated as a colleague of the quarter and got a runner up.
  • Recognized for Special mentions by our gust as their check out.

Timeline

Pool and Beach Assistant manager

Atlantis The Royal Dubai
11.2024 - Current

Captain

Atlantis the Royal Nobu by the beach
10.2023 - Current

Head Waiter

Atlantis Dubai
09.2022 - 09.2023

Supervisor ( Acting Asst Manager )

Jumeirah Group LLC
10.2021 - 07.2022

Chef De Rang

Mandarin Oriental
02.2020 - 09.2021

Waiter

Mandarin Oriental
02.2019 - 01.2020

GED -

Premier College

High School Diploma -

Karuri High School

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ELIJAH NGETHE NJERI