Elicia Silitonga
Summary
Dynamic Senior Manager at Firstpointe School of Dance, adept in strategic planning and operations management. Successfully coordinated major events and enhanced client relations, fostering a positive culture. Proven ability in cross-functional collaboration and staff training, ensuring efficient studio operations and student success. Committed to excellence in communication and problem resolution.
Overview
3
3
years of professional experience
Work History
Senior Manager
Firstpointe School of Dance
Singapore
08.2022 - Current
- Operations & Administration: Oversee daily studio operations, including scheduling classes and assigning studio spaces to teachers on a rotating basis. Manage enrolment, invoicing, and fee structures, ensuring smooth communication with parents and students.
- Event & Program Coordination: Plan and execute major events such as annual performance, student showcases, workshops, and competitions (including overseas trips). Coordinate gala registration processes, performance group auditions, and awards programs.
- Client & Parent Relations: Craft professional, personalized communications to parents and students, handling sensitive topics (e.g., audition results, staff transitions, fee clarifications) with diplomacy and clarity.
- Curriculum & Training Support: Support the artistic team by arranging rehearsals, coaching lessons, and RAD examination preparation, ensuring students meet training requirements and deadlines.
- Community Engagement: Represent the studio in outreach efforts and foster a positive culture that encourages student growth and long-term commitment to dance.
Education
No Degree - Diploma in Dance
Nanyang Academy of Fine Arts
Singapore05-2022
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Time management
- Attention to detail
- Schedule management
- Staff training
- Scheduling and coordinating
- Managing operations and efficiency
- Computer skills
Timeline
Senior Manager
Firstpointe School of Dance
08.2022 - Current
No Degree - Diploma in Dance
Nanyang Academy of Fine Arts