Elfira Fifiyana Binte Joman
Assistant Manager
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager
Abu Mubarak Pte.Ltd.
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
Part-time Service Crew (Captain)
Sarika Connoisseur Cafe Pte Ltd
01.2013 - 01.2016
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
Bachelor of Science - Hotel Administation (Business Management)
Singapore Institute Of Technology (SIT)
Singapore 04.2001 -
Diploma in Integrated Events Management
Republic Polytechnic
Singapore 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Staff Management
Employee Scheduling
Timeline
Assistant Manager
Abu Mubarak Pte.Ltd.
11.2021 - Current
Part-time Service Crew (Captain)
Sarika Connoisseur Cafe Pte Ltd
01.2013 - 01.2016
Bachelor of Science - Hotel Administation (Business Management)
Singapore Institute Of Technology (SIT)
04.2001 -
Diploma in Integrated Events Management
Republic Polytechnic
04.2001 -
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