Elfah
Sales Assistant
Summary
Dynamic operator with a proven track record at Changi Airport Group, excelling in machinery operation and equipment monitoring. Recognized for enhancing production flow and fostering teamwork, while delivering exceptional customer service. Adept at inventory management and complaint resolution, ensuring seamless operations and high customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Language
Work History
Operater
Cow Play Cow Moo
09.2024 - 12.2024
- Operated machinery efficiently, ensuring smooth production flow and minimizing downtime during operations.
- Maintained a clean and organized workspace, contributing to a safe and productive working environment.
- Assisted in inventory management by restocking supplies, which improved material availability for production needs.
- Monitored equipment performance, promptly addressing issues to maintain operational efficiency and prevent delays.
- Followed safety protocols rigorously, which led to a reduction in workplace incidents and enhanced team safety.
- Collaborated with team members to streamline processes, resulting in improved workflow and team efficiency.
- Implemented basic quality checks on products, ensuring adherence to company standards and reducing errors.
Sales Assistant
Marriott Tang Plaza
08.2024 - 09.2024
- Assisted in maintaining inventory levels by regularly restocking merchandise and ensuring product availability for customers.
- Provided exceptional customer service through active listening and addressing guest inquiries to enhance overall satisfaction.
- Collaborated with team members to organize promotional displays, improving product visibility and customer engagement.
- Supported daily operations by processing transactions efficiently and accurately, contributing to a seamless checkout experience.
- Resolved customer complaints promptly by utilizing problem-solving skills, leading to a positive shopping experience.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Operator
Changi Airport Group
10.2023 - 01.2024
- Operated ground service equipment to ensure timely aircraft turnaround, contributing to overall flight schedule efficiency.
- Conducted thorough safety checks on equipment and facilities to maintain operational compliance and minimize risk.
- Assisted in loading and unloading baggage, ensuring accurate handling and reducing potential damage during transit.
- Collaborated with team members to streamline operational processes, enhancing overall productivity during peak hours.
- Monitored inventory levels of supplies and equipment, facilitating timely restocking to maintain seamless operations.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.
- Worked with children and learnt how to remain patient when faced with different situations
Education
No Degree -
Springfield Secondary School
East Skills
Machinery operation
Production flow
Inventory management
Equipment monitoring
Customer service
Complaint resolution
Sales support
Customer engagement
Attention to detail
Efficient multitasking
Flexible schedule
Deadline adherence
Timeline
Operater
Cow Play Cow Moo
09.2024 - 12.2024
Sales Assistant
Marriott Tang Plaza
08.2024 - 09.2024
Operator
Changi Airport Group
10.2023 - 01.2024
No Degree -
Springfield Secondary School