Elenna Lai
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Corporate Account Manager/ Inside Sales
JK Technology Pte Ltd
10.2021 - 05.2023
- Experienced in submitting government tenders, RFQ & projects.
- Served customers (especially Singapore Gov -WOG) with knowledgeable, friendly support at every stage of purchasing.
- Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Coordinated with marketing teams to execute successful promotional campaigns tailored to specific client needs.
- Informed customers of promotions to increase sales productivity and volume.
- Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
- Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
- Negotiated prices, terms of sale and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Coordinator
JK Technology Pte Ltd
07.2020 - 09.2021
- Trained to serve Singapore government account, included submitting tenders, RFQ & projects.
- Manage customer inquiries via various communication channels such as emails & telephone.
- Provide customers with information on product availability, delivery dates, and locations.
- Ensure accuracy and timely processing of customer orders.
- Input orders into the company's computer system, monitor order status, and prepare necessary documentation.
- Handle special orders and notify customers of item availability in coordination with supply chain and warehouse management.
- Assist in organizing sales meetings, tracking sales records, and participating in sales meetings.
- Performs defined procedures and processes with accuracy and completeness.
- Collaborate with other departments, such as technical and account departments, to address product inquiries, payments, refunds, and stock returns.
- Coordinate with supply chain for procurement processes, logistics, and delivery dates.
- Prioritize tasks to ensure efficiency and meet all commitments, adapting priorities as needed.
- Update purchase orders and records in the system, and verify orders confirmation against PO/system.
- Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems.
Executive Assistant to the Managing Director
Mentakab Veneer & Plywood Sdn Bhd
07.2015 - 05.2020
- Filed paperwork and organized computer-based information.
- Coordinated logistics for high-level meetings, ensuring a seamless experience for all attendees.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Trained junior office staff in correct procedures and reporting requirements.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Handled incoming and outgoing mail, email and faxes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Filed paperwork and organized computer-based information.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Bachelor of Arts - Mass Communications
Liverpool John Moores University
United Kingdom01.2015
Advanced Diploma - Public Relations
Tunku Abdul Rahman College
Malaysia05.2014
Diploma - Public Relations
Tunku Abdul Rahman College
Malaysia08.2012
Skills
- Problem Resolution
- Attention to Detail
- Relationship Building
- Verbal Communication
- Time Management
- Analytical Thinking
- Account Servicing
- Client Relationship Building
- Sales Support
- Sales Reporting
- Customer Servicing
- Multitasking Abilities
Accomplishments
- Participated in tenders/projects & awarded by GOVTECH, MOE (SSOE) & MINDEF.
- Assisted Managing Director to set up a new office in Petaling Jaya from Pahang, Malaysia.
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Corporate Account Manager/ Inside Sales
JK Technology Pte Ltd
10.2021 - 05.2023
Sales Coordinator
JK Technology Pte Ltd
07.2020 - 09.2021
Executive Assistant to the Managing Director
Mentakab Veneer & Plywood Sdn Bhd
07.2015 - 05.2020
Bachelor of Arts - Mass Communications
Liverpool John Moores University
Advanced Diploma - Public Relations
Tunku Abdul Rahman College
Diploma - Public Relations
Tunku Abdul Rahman College
Similar Profiles
Thomas Ho Wee HyanThomas Ho Wee Hyan
Application Analyst (Contract) at MavenTree Technology Pte LtdApplication Analyst (Contract) at MavenTree Technology Pte Ltd
Chinmoy Ghose (Singapore PR)Chinmoy Ghose (Singapore PR)
Leading Vessel Optimization Expert at Metis Cyberspace Technology (Singapore) Pte. Ltd.Leading Vessel Optimization Expert at Metis Cyberspace Technology (Singapore) Pte. Ltd.
SUDHEESH KUMARSUDHEESH KUMAR
CAD/CAM Programmer (Supervisor CNC Milling & Turning) at NVT Technology Pte. Ltd.CAD/CAM Programmer (Supervisor CNC Milling & Turning) at NVT Technology Pte. Ltd.