Elena Chow

• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Managed store organization, maintenance, and purchasing functions.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Coached 4 sales associates/supervisors in product specification, sales
incentive and selling techniques. Provided additional training
opportunities options.
Supervised and trained staff to comply with company's policies and
procedures. Provided direction and instruction for stocking shelves,
rotating stock and receiving deliveries.
Assisted team members with delivering friendly, knowledgeable service
by applying proactive monitoring and corrective action strategies.
Promoted professional growth and facilitated talent development of
each associate to drive performance excellence.
Assessed job applications and made hiring recommendations to bring in
top candidates for key vacancies.
Supervised payroll corrections for accuracy and duplication.
Developed and managed employee schedules, balancing individual
request and requirements with business needs. Delegated assignments
and tasks to meet coverage and service demands.
Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Performed
investigations on market flows to identify seasonal trends consumer
needs.
Directed merchandising, promotion and brand loyalty efforts for
business segment and greatest sales volume
Performed mandatory audits to enforce compliance in merchandising,
inventory and customer service.
Handled customer service by dealing with complaints and queries while
maintaining positive customer relationship.
Walked through store areas every week to identify and proactively
resolve issues negatively impacting operation

Conducted monthly inventories of bar and drink supplies to keep stock

on hand,

Maintained relationships with restaurant vendors to facilitate effective

inventory management and implement cost controls.

Purchased supplies according to expected demand.

Took customer orders and capitalized on opportunities to sell special

beverage and food options.

Assisted servers with specialty drinks orders by preparing on-demand

items without delay.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and

storage areas.