ELENA CHOO

• Assistant to Founder/Chairman in philanthropic activities
• Drafting of minutes for meetings
• Assist in handling logistics for events
• Inventory keeping for office and yacht
• Petty cash handling and reimbursements

• Engage with customers, assess profile and provide relevant information and clarification on products and services, assist with bookings and amendments

• Compile clean records of customer interactions, details of inquiries and complaints, to ensure data quality for purpose of data analysis for better allocation of service force and contact purposes

• Root cause analysis, investigation and complain resolution

• Scope of Quality Evaluation: call monitoring to provide actionable insights, evaluation and gathering of information to improve performance

• Improve flow of processes from quality evaluation observations

• Email helpdesk: provide end to end support for service requests, troubleshoot application issues, follow up till resolution achieved

• Assisting seniors and manager in handling portfolios comprising of local and multi-national private limited companies, variable capital companies, Singapore Branches and public companies listed on the Main Board and Catalyst of the SGX-ST

• Provide full spectrum of corporate secretarial services, including but not limited to:

- Preparation of documents for Annual General Meetings, company incorporation, issue of share capital preparation of resolutions for corporate secretarial matters for client including change of directors, change of bank signatories

- Drafting directors/shareholders' resolutions and minutes of meetings, - attending public listed and private companies’ board and committee meetings

- Maintaining and updating statutory records/registers

- Ensuring compliance with the relevant regulation and practice good corporate governance

- Liaising with auditors for statutory audit review

- Filing of necessary forms with Accounting and Corporate Regulatory Authority on the change, maintenance and update of statutory records of the clients

- Other corporate or ad-hoc duties as required

• For public listed companies, scope of work includes:

- Reviewing and amending of Corporate Governance Report and relevant sections of the Annual Report

- Attending Annual General Meeting/Extraordinary General Meeting

- Drafting and releasing of announcements to SGX-S

· Attendance registration and ushering

· Pro-active interaction and co-ordination with event crew

· Facilitate corporate/private events