Eleende Lim Yi Ling

• Futures Expertise: Diligently handle daily uploads of futures into ITAS, coupled with the critical task of reconciling futures with exchanges/broker statements to maintain accuracy and reliability.
• Contract Management: Proficient in managing the lifecycle of contracts - from verification against standard clauses to arranging signatures and ensuring timely distribution to clients/ suppliers.
• Communication Excellence: Execute daily email reports to traders and concerned offices, fostering effective communication channels to keep key stakeholders informed.
• Detail-Oriented Reconciliation: Specialize in the meticulous reconciliation of issued contracts versus signed contracts, keeping a keen eye on countersigned, returned contracts for a comprehensive overview.
• Trades Allocation Mastery: Manage trades allocation in the system, ensuring precision and accuracy in every step.
• Operations execution: Execute shipments in containers, trucks and tugboats., ensuring compliance with shipping requirements.
• Executed a few FOB/ CNF Bulk shipments under supervision and training.
• Communication: Serves as a communication bridge between Operations Team members from different regions when challenges arose. Also, act as an communication bridge between the Trading Team and Operations Team, and also between Finance team and Operations Team.
• Liaised directly with Chinese speaking China- based Suppliers/ buyers for whole operations flow once business is confirmed.
• Export documentary credit: Able to check and comment and confirm Letter of Credit for Chinese- based LC and also assist banks on any documentation discrepancies and confirming/ reserving line when confirmation of LC is required.

Provide accurate and timely support to our software administrations within SLA; Handle inbound volumes in an efficient and professional manner
• Providing support to resolve issues while educating the Admins
• Investigate and troubleshoot issues that are reported such as; user account issues, API requests, Identity provider queries, login issues, etc.
• Meet and exceed daily performance metrics related to KPIs
• Being proactive when it comes to keep up-to-date with system and product information changes and updates
• Being a Subject-matter-expert in the product to help support external and internal clients
• Debug, reproduce, and effectively escalate technical bugs to relevant cross-functional teams for quick resolutions
• Be an advocate for the customer and develop wats to improve the overall user experience on the product
• Review the reported content within agreed turnaround times and high standards of quality
• Identify inefficiencies and gaps in workflows and suggest solutions or improvements
• Recognize issue trends and patterns, and escalate issues outside the company policy to the
global team
• Using Project management skills to efficiently manage and prioritize the flow of bug tasks
• Will need to sometimes work a weekend shift in order to maintain 24/7 support