Eleanor Cheng
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
5
5
years of professional experience
Work History
Intern
Advance Household Ptd Ltd
08.2021 - 02.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Collected, arranged, and input information into database system.
Retail Sales Associate
Charles & Keith
03.2018 - 09.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Assistant
Godiva
05.2017 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Higher Nitec in Accounting - Business
ITE College West
05.2022
Nitec in Business And Services - Business
ITE College West
12.2019
Skills
- Communication
- Customer Service
- Customer Relationship Management
- Relationship Building
- Problem Solving
- Fast Learner
- Positive and Professional
- Teamwork
- Product Recommendation
- Product and Service Knowledge
- Product and Service Sales
- Strategic Selling
- Sales and Marketing
- Registration Paperwork
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Intern
Advance Household Ptd Ltd
08.2021 - 02.2022
Retail Sales Associate
Charles & Keith
03.2018 - 09.2018
Retail Sales Assistant
Godiva
05.2017 - 10.2017
Higher Nitec in Accounting - Business
ITE College West
Nitec in Business And Services - Business
ITE College West
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