Elbert Siew Tuck Sun
Singapore
Summary
Experienced Logistics Supervisor with six years of service with the Army. Adapts well to stressful situations, and able to multitask with minimal supervision Competent Reservations Executive with solid background in managing reservations and ensuring client satisfaction. Successfully streamlined booking processes and resolved customer inquiries efficiently. Demonstrated strong communication and organizational skills in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Hilton Singapore Orchard
OUE PTE LTD
07.2024 - 10.2024
- As a Hotel Reservations Executive, I have assisted guests to have the best experience and cost effective options possible whilst in the hotel.
- Will divulge more when requested
Hotel Reservations Executive
Marina Bay Sands
07.2022 - 07.2024
- As a Hotel Reservations Executive, I have assisted guests to have the best experience possible whilst in Singapore or within the resort
- Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Relations Officer
Transitlink
12.2020 - 06.2022
- As a Customer Relations Officer, I have learnt that no requests are too small, no query too unimportant
- However, I would like to try other opportunities that may develop me as an individual
Logistics Admin Officer
Kerry Logistics
09.2019 - 12.2020
- I handle two accounts, retail clothes and appliances
- My job scope as an Admin Officer was to liaise with customers, do the pick lists for retail shops and e-commerce, manage the digital inventory and any other ad-hoc jobs
Logistics Supply Supervisor
MINDEF
08.2013 - 08.2019
- Working in the Army for six years, I learned to be resilient and to be creative in solving problems
- I also learned that integrity and diligence are the most important attributes a person can possess
- Maintained excellent morale and discipline amongst the soldiers without giving any extras, Stoppages of leaves, or Detention barracks thoughout my 6 years in the army ( proudest achievement during my time in service)
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Though I thoroughly enjoyed my time in the army, I have unfortunately decided to leave, as I want to see what the world has to offer, and readjust myself to the rest of society as I embark on a new chapter of my life
Wait Staff
Yakinikutei Ao-Chan
- Company Overview: Singapore
- Working as a waiter in a Japanese Restaurant, I learned that my feelings and comfort is secondary to the service that the customers will experience
- The Japanese boss has taught me that humility and punctuality are the most basic traits that a person working in any industry must have
- Unfortunately, my time in Yakinikutei Ao-Chan had to end as I had to enlist in the army
- Singapore
Education
Diploma - Architecture
Singapore Polytechnic
10.2012
Skills
- Manpower management
- Trainer
- Customer service
- Presentation
- Counseling
- Microsoft Office
- Adobe Photoshop
- Adobe AutoCAD
Accomplishments
- Supervised team of 31 men in the army
- Achieved 84% rating for Forbes during an anonymous phone call
- Shout out from Trip Advisor from a very satisfied customer
Languages
English
Bahasa Indonesia
Mandarin
References
Available upon request
Personal Information
- Expected Salary: min. 3000 SGD
- Notice Period: 1 month
- Date of Birth: 01/19/93
- Nationality: Singaporean
Hobbies and Interests
- Painting
- Art
- Table top war gaming
- Music
- Boxing
Hobbies : Miniature Painting, Playing Bass Guitar and Accoustic Guitar
- Miniature Paintings help me have a keen eye for detail, and planning as colour palletes cannot clash
- Playing the Bass guitar thought me to be patient an to execute my task on time together with a team, with the innate knowledge on when to shine and when to keep the pace and mood of the team
Timeline
Hilton Singapore Orchard
OUE PTE LTD
07.2024 - 10.2024
Hotel Reservations Executive
Marina Bay Sands
07.2022 - 07.2024
Customer Relations Officer
Transitlink
12.2020 - 06.2022
Logistics Admin Officer
Kerry Logistics
09.2019 - 12.2020
Logistics Supply Supervisor
MINDEF
08.2013 - 08.2019
Wait Staff
Yakinikutei Ao-Chan
Diploma - Architecture
Singapore Polytechnic
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