TAMMY TAN
Summary
Adept at streamlining operations, I enhanced patient satisfaction by implementing an effective appointment reminder system at A&J NULIFE PTE LTD. My blend of organizational competencies and effective communication techniques, alongside a knack for healthcare billing, significantly contributed to the clinic's efficiency. Collaborated on scholarly articles, showcasing my ability to lead and innovate. Compassionate and empathetic individual with strong interpersonal skills and genuine desire to help others. Knowledge of counseling techniques and psychological principles, combined with proficiency in active listening and effective communication. Committed to making positive impact on clients' lives through supportive and personalized guidance.
Overview
5
5
years of professional experience
Work History
Clinic Administrative Assistant
A&J NULIFE PTE LTD
04.2024 - Current
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Implemented effective appointment reminder system, resulting in reduced no-show rates and increased patient satisfaction.
- Supported the clinic''s financial management by accurately processing patient payments and insurance claims.
- Assisting the doctor in coming up with optimum queue system
- Giving Mental Assessment for Lasting Power of Attorney patients.
- Doing paper work and contacting patients regularly on how they are.
BEFRIENDER FOR THE YOUTHS
BEYOND SOCIAL SERVICE
02.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked as a volunteer with the youth and required to always be on my toes and be quick witted
Research Assistant Intern
Kaplan Research Department
08.2021 - 12.2021
- Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
- Contributed to the successful completion of research projects by collaborating effectively with team members.
- Streamlined data entry processes for increased efficiency and accuracy in results reporting.
- Wrote scholar articles with UK Professors and students and published on Google Scholar.
- Wrote ethnographic bibliography.
TEA BARISTA
HEY LONG CHA
01.2020 - 06.2020
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Master of Arts - COUNSELLING AND GUIDANCE
JAMES COOK UNIVERSITY SINGAPORE
SINGAPORE09-2026
Bachelor of Arts - PSYCHOLOGY AND CRIMINOLOGY
MURDOCH UNIVERSITY SINGAPORE
SINGAPORE01-2024
No Degree - DIPLOMA IN PSYCHOLOGY
KAPLAN HIGHER EDUCATION ACADEMY
SINGAPORE12-2020
No Degree - O LEVEL
CHIJ (KATONG) CONVENT
SINGAPORE12-2019
No Degree - N LEVEL
CHIJ (KATONG) CONVENT
SINGAPORE12-2018
Skills
- Effective Communication Techniques
- Organizational Competencies
- Microsoft Office Suite proficiency
- Administrative support experience
- Data Entry Efficiency
- Conflict resolution techniques
- Professionalism and Discretion
- Interpersonal relationship building
- Healthcare Billing Knowledge
- Telephone Etiquette Mastery
- Medical terminology proficiency
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
- Team Leadership
- Office Administration
- Phone and Email Etiquette
- Payment collection and processing
- Patient Scheduling
- Flexible Schedule
Enjoy Swimming and playing the guitar
I enjoy swimming and playing the guitar as swimming allows me to feel liberated as well as allowing me to de-stress after a long tiring day. Playing the guitar has always been my hobby since young, i love making music and using music to express my feelings soulfully.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Hokkien
Intermediate (B1)
Timeline
Clinic Administrative Assistant
A&J NULIFE PTE LTD
04.2024 - Current
BEFRIENDER FOR THE YOUTHS
BEYOND SOCIAL SERVICE
02.2022 - 12.2022
Research Assistant Intern
Kaplan Research Department
08.2021 - 12.2021
TEA BARISTA
HEY LONG CHA
01.2020 - 06.2020
Master of Arts - COUNSELLING AND GUIDANCE
JAMES COOK UNIVERSITY SINGAPORE
Bachelor of Arts - PSYCHOLOGY AND CRIMINOLOGY
MURDOCH UNIVERSITY SINGAPORE
No Degree - DIPLOMA IN PSYCHOLOGY
KAPLAN HIGHER EDUCATION ACADEMY
No Degree - O LEVEL
CHIJ (KATONG) CONVENT
No Degree - N LEVEL
CHIJ (KATONG) CONVENT
Similar Profiles
Pratik BoradePratik Borade
Pharmacy Intern at Nulife PharmaceuticalsPharmacy Intern at Nulife Pharmaceuticals
Angela DonneysAngela Donneys
Executive Patient Liaison at NuLife InstituteExecutive Patient Liaison at NuLife Institute
Jessica PonceJessica Ponce
Senior Patient Care Advisor/Front Desk Administrator at NuLife InstituteSenior Patient Care Advisor/Front Desk Administrator at NuLife Institute