Elaine Lucille Chan
Summary
With over 30 years of experience in office administration, customer relations, sales, retail management, event planning, marketing, promotions, and social media projects, I am eager to leverage my expertise in leading office operations as a Head Administrative Officer. My commitment to efficiency, organization, and continuous learning enables me to adapt to evolving business needs and drive operational excellence.
In this role, I aim to apply my skills in office management, team coordination, and strategic planning to streamline administrative functions and support executive leadership. My proficiency in managing complex schedules, overseeing office operations, coordinating high-level meetings, and handling confidential matters ensures seamless business processes and organizational success.
I am dedicated to fostering clear communication, optimizing workflow efficiency, and aligning administrative operations with company objectives to enhance overall productivity and effectiveness.
Overview
34
34
years of professional experience
Work History
Executive Office & Operations Manager
Prime Rate Marketing Services Pte Ltd
04.2003 - Current
- Admin duties such as filing, faxing, correspondences, telephone calls and emails
- Generating monthly sales reports and analyzing stock movement and balance
- Generating annual stock reconciliation and stock movement reports
- Troubleshooting and ensuring all IT aspects (hardware and software are in good working order) i.e Standard operating systems, POS and accounting /inventory systems
- Assist in purchasing and procuring products locally and Overseas
- Handled HR responsibilities such as recruiting staff, training, scheduling work shifts and payroll calculation
- Training of admin coordinator personnel i.e. Transfer notes, delivery and purchase orders and invoicing
- Training of sales staff on product knowledge and customer service
- Assisted in the Conceptualizing of different promotions and constantly generate sales ideas to improve sales
- Assisted in marketing promotions and events, such as road shows and pop-up sales
- Implemented website and social media platforms (Instagram, Facebook, Lazada, Shopee, Tiktok)
- Managed social media presence and customer inquiries, addressing complaints and updating customers on services and products
- Coordinated with the media to have products and company profiles publicized in various publications
- Collaborated with Buyers and Merchandisers to coordinate upcoming store promotions and seasonal sales events, ensuring seamless execution and successful outcomes
- Engaged with corporate clients to facilitate customized product purchases, tailoring solutions to meet their bespoke needs and preferences
Office Manager
Fieldcrest Food & Beverage / Fieldcrest Enterprise
11.1999 - 03.2003
- Admin duties such as filing, faxing, correspondences, telephone calls and emails
- Assisted in purchasing and procuring products locally and overseas
- Assist the Director with correspondences and liaising with local and overseas suppliers and customers
- Accounts payable to suppliers
- Assisted in consultancy to F&B outlets in the purchasing and sales of F&B products
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Admin Assistant Cum PA to GM
Funky Town Pte Ltd
01.1999 - 10.1999
- Personal Assistant to the General Manager and Directors
- Admin duties such as filing, faxing, correspondences, telephone calls and emails
- Assisted with correspondences and liaising with local suppliers and customers and VIP Members
- Ensuring accurate accounts payable to respective suppliers
- Issuing and following up of purchase orders for bar accessories, equipments and food and beverages
- HR Aspects i.e Staff payroll, Keeping track of leave, Public holidays taken or owed, CPF contributions
- Assisted the Director and marketing team with coordination for functions, events and promotions
Admin Executive
Edmund Tie & Co. Ltd
03.1998 - 12.1998
- Admin duties such as filing, faxing, correspondences, telephone calls and emails
- Personal Assistant to the Group Manager and Admin support for Property agents
- Generating contracts and necessary paperwork for respective agents and team members
- Checking and clearing of backlog cases
- Assisted the Group Manager and marketing team with coordination for open house and road shows
Admin Executive/PA to Entertainment Manager
Europa Holdings Pte Ltd / Europa Productions Pte Ltd
03.1996 - 02.1998
- Personal Assistant to the Entertainment Manager
- Admin duties such as filing, faxing, correspondences and telephone calls
- Assisted the EM in scouting for DJ’s, KJ’s, Performing artistes and technical crew
- Coordinated and planned working and performing schedules for the staff of the Entertainment Dept
- Assisted in the Immigration application visa for the foreign acts and talents
- Assisted in productions for various concerts and International acts
Admin Assistant
SunVic Co Pte Ltd / SunVic Productions Pte Ltd
02.1994 - 01.1996
- Admin Assistant to the Sales Manager and sales team for the retail sector
- Basic admin duties such as filing, faxing, correspondences and telephone calls
- Invoicing, delivery orders and stock transfers
- Worked closely with the Store and Logistics team to ensure daily stock replenishment of products at outlets
- Assisted the Production Manager of SunVic Productions Pte Ltd, assisting in the productions of various acts and International acts
- Assisted in liasing with media for press coverage of events and concerts
Admin Assistant / KJ
Tiken Promotions / Europa Holdings
01.1991 - 01.1994
- Admin duties such as filing, faxing, correspondences and telephone calls
- Co-ordinated and worked closely with the sales and marketing team for private functions and events
- Scouting and employing talents such as dancers, DJ’s and KJ’s as well as entertainment performers
- Quotations, contracts and Invoicing
Education
Professional Diploma - Digital Marketing
Lithan Academy Pte Ltd
03.2023
College of Our Lady Of Lourdes
11-1989
‘O’ Levels -
Convent of The Holy Infant Jesus (Toa Payoh)
12-1988
PSLE -
Convent of The Holy Infant Jesus (Victoria Street)
12-1983
Skills
- Interpersonal skills
- Executive support
- Operations management
- Administrative skills
- Customer-oriented
Computing Skills
- Microsoft Office Applications (e.g. Words, Excel, PowerPoint)
- Microsoft OS (e.g. Windows 95/98/ME/2000/NT/XP)
- Realtimme Accounting (Customised Accounting Software)
- Social Media Management (Facebook, Instagram, TikTok)
- Social Media Analytics & Strategy
- Content Creation & Digital Marketing
Timeline
Executive Office & Operations Manager
Prime Rate Marketing Services Pte Ltd
04.2003 - Current
Office Manager
Fieldcrest Food & Beverage / Fieldcrest Enterprise
11.1999 - 03.2003
Admin Assistant Cum PA to GM
Funky Town Pte Ltd
01.1999 - 10.1999
Admin Executive
Edmund Tie & Co. Ltd
03.1998 - 12.1998
Admin Executive/PA to Entertainment Manager
Europa Holdings Pte Ltd / Europa Productions Pte Ltd
03.1996 - 02.1998
Admin Assistant
SunVic Co Pte Ltd / SunVic Productions Pte Ltd
02.1994 - 01.1996
Admin Assistant / KJ
Tiken Promotions / Europa Holdings
01.1991 - 01.1994
Professional Diploma - Digital Marketing
Lithan Academy Pte Ltd
College of Our Lady Of Lourdes
‘O’ Levels -
Convent of The Holy Infant Jesus (Toa Payoh)
PSLE -
Convent of The Holy Infant Jesus (Victoria Street)
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