Summary
Overview
Work History
Education
Timeline
Receptionist

Elaine Tang

Singapore

Summary

Receptionist in front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.

Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily.

Overview

10
10
years of post-secondary education
5
5
years of professional experience

Work History

Receptionist

City Osteopathy & Physiotherapy
Singapore, Singapore
11.2019 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Customer Service Officer

Party World KTV Pte Ltd
Singapore, Singapore
09.2018 - 11.2019
  • Assisted call-in customers with questions and bookings.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Provided primary customer support to internal and external customers.
  • Promoted company brand and unique offerings through personalized customer service for events held in premises.

Patient Service Assistant

Raffles Hospital Pte Ltd
Singapore, Singapore
06.2017 - 02.2018
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Documented all care actions by completing records and logs in medical software system.
  • Discharging patient after consultation.
  • Answering of high volumes of calls to schedule appointment
  • To assist to send the bill to the insurance for coverage of outpatient bill.

Receptionist

Select Group Pte Ltd
singapore, Singapore
01.2017 - 04.2017
  • Kept reception area clean and neat to give visitors positive first impression. Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents. Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges. Monitored and screened visitors to verify accessibility to inter-office personnel.

Attraction Operation Crew

Universal Studio Singapore
Singapore, Singapore
05.2015 - 03.2016
  • Provide customer service face to face with clients with accurate information
  • Ensuring guest safety
  • Provide information of attraction site to guest
  • Responsible for the safe operation of the rides
  • Basic house-keeping duties

Education

Business Management - Certificate

ITE College West
Singapore

N-Level

Teck Whye Secondary School
01.2008 - 12.2011

PSLE

Unity Primary School
01.2002 - 12.2007

Timeline

Receptionist

City Osteopathy & Physiotherapy
11.2019 - Current

Customer Service Officer

Party World KTV Pte Ltd
09.2018 - 11.2019

Patient Service Assistant

Raffles Hospital Pte Ltd
06.2017 - 02.2018

Receptionist

Select Group Pte Ltd
01.2017 - 04.2017

Attraction Operation Crew

Universal Studio Singapore
05.2015 - 03.2016

N-Level

Teck Whye Secondary School
01.2008 - 12.2011

PSLE

Unity Primary School
01.2002 - 12.2007

Business Management - Certificate

ITE College West

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Elaine Tang