Elaine Loo

• Key account manager of 16 growing OTA (direct and indirect partnership) Eg: Klook, KKday, Go City, Ctrip/ Trip.com, Pelago etc
• Klook Partner Award 2023 recipient
• Sales representative at ITB Berlin 2023(Singapore Pavilion co-exhibitor)
• Project lead and sales representative in ITB Asia 2023
• Sales representative in TITF Thailand 2024
• Acquisition of new OTA (direct partnership and third-party fulfillment)
• Strategize year long OTA campaigns/ joint marketing funds with aim of maximize ROI
• Processing and executing agreements with OTA
• Account servicing and ensuring seamless guest experience with relevant operations departments
• Ensure price parity between all partners
• Maintain close relationship with business stakeholders & Island Partners

• Key account manager of 3 OTA, 1 Wholesaler and 68 Travel agents (Long haul, India, SIC Tours)
• Acquisition of new B2B partners (Travel agents and OTA)
• Promote attraction and offerings by conducting familiarization trips with partners
• Customization of new products for long haul market to increase yield per pax
• Solicit new business opportunities through trade shows and networking sessions (ITB Asia 2022, STB Oceania and STB UK Networking Event)
• Customization of exclusive products with F&B/retail catering to partner's business needs
• Account servicing and remain top of mind for appointed clients

· Top 5 entry for JNTO ‘The Dream Japan Journey' itinerary contest 2020 (individual entry)

· Revived educational tour business in 2016 for JTB

· Main contract holder of MOE travel framework obtained in 2017

(Approved MOE sector: Japan, South Korea, Cambodia, Taiwan, Thailand)

· Main account holder for private educational institution and MOE schools

· Increased educational sales by 218 contracts by 2019 from 10 contracts in 2016

· Creation of new business during COVID (Japanese cultural workshop/classes)

• Specialized in Korea, Japan, Cambodia, Malaysia educational accounts
• Telemarketing to increase brand image and expand company's potential sales in corporate sector
• Sales proposal bidding for MOE learning journey trips through Gebiz
• Sales negotiation and maximizing profits
• Tour lead onsite for service quality assurance
• Tour and administrative coordination for all individual sales prior and after departure

• Promote and increase sales for excursion packages for stay-in guests
• Tour lead FIT groups for daily excursions
• Manage restaurant flow with restaurant manager for all meals
• Manage restaurant events such as birthday celebrations, wedding proposals and other events
• Planning and execution of Valentine's Day restaurant event.