ELAINE CHAN
Summary
Dynamic and results-oriented Global Mobility Consultant with extensive experience in managing expatriate assignments, immigration processes, and cross-border relocation strategies. Proven track record of delivering tailored solutions that enhance organizational efficiency and employee satisfaction. Skilled in navigating complex regulatory environments, advising on compliance, and facilitating seamless transitions for international employees. Adept at collaborating with HR teams and senior leadership to align mobility strategies with business objectives, while fostering strong relationships with clients and stakeholders.
Overview
8
8
years of professional experience
Work History
Senior Consultant (Global Mobility)
Deloitte
04.2021 - Current
- Managing and providing inbound immigration services in Singapore for a portfolio of large multinational clients across various industries, including Technology, Investment Banking, and Oil & Gas.
- Providing comprehensive immigration support, which includes coordinating all aspects of immigration from initial consultations and eligibility assessments to drafting technical advisories and preparing immigration documentation.
- Overseeing different teams to ensure cases are handled smoothly while managing escalations in a timely and professional manner.
- Assisting with consular paperwork, including legalization and business visa applications.
- Serving as a legal advisory liaison on business and employment-related issues and implementing processes to improve relationships with clients.
Team Leader, Senior Executive (Client Services)
Immigration@SG LLP (IASG)
06.2018 - 03.2021
- I began my career at IASG as a Junior Executive in Client Services in June 2018 and advanced to a Senior role by November 2019. Since March 2020, I have served as a Team Leader, overseeing a team of six, including interns, in managing Singapore Permanent Residency and Citizenship applications daily, while occasionally handling Employment Pass applications.
- Collaborated closely with senior professionals and high-net-worth individuals on immigration advisory matters.
- Through my leadership, I successfully mentored my team members in delivering exceptional customer service and advisory support for clients, while also generating sales prospects for the team.
Project Officer
People's Association
01.2017 - 05.2018
- As the Project Officer for the Lifeskills & Lifestyle department, my portfolio allowed me to oversee all SkillsFuture courses across community clubs (CCs) island-wide. I collaborated closely with these clubs to curate content that would attract new sign-ups.
- Conducted workshops for Constituency Office (CO) colleagues and trainers/private operators to ensure the successful implementation of new policies and the promotion of new courses. Under my leadership, I supervised a team of 15 colleagues from Service Touchpoint CCs, working together to promote SkillsFuture@PA courses through various events.
Education
Bachelor of Business - Economics and Finance
RMIT University
08.2016
Diploma - Logistics Management
Ngee Ann Polytechnic
05.2014
Skills
- Problem Solving
- Customer Relationship Management
- Project Management
- Operations Management
- Productivity Improvement
- Strong leadership skills
- Client Relationships
Community works
Outside of work, I am passionate about giving back to the community. During my diploma studies, I was a member of the Mentoring Society, where I provided free English lessons to underprivileged children. For the past decade, I have been a regular donor and volunteer with YMCA and World Vision, dedicating my time and resources to their initiatives. I have also led several volunteering programs and collaborated closely with partners from international organizations.
Availability
1 Month Notice
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Consultant (Global Mobility)
Deloitte
04.2021 - Current
Team Leader, Senior Executive (Client Services)
Immigration@SG LLP (IASG)
06.2018 - 03.2021
Project Officer
People's Association
01.2017 - 05.2018
Diploma - Logistics Management
Ngee Ann Polytechnic
Bachelor of Business - Economics and Finance
RMIT University
Similar Profiles
Albert Laurentiu IonAlbert Laurentiu Ion
Junior Information Technology Consultant at DeloitteJunior Information Technology Consultant at Deloitte
Sai Rekha SuradaSai Rekha Surada
Solution Advisor - Manager FCC Investigations Team at DeloitteSolution Advisor - Manager FCC Investigations Team at Deloitte
Sai Ramesh VattiSai Ramesh Vatti
Sr. UIUX Consultant at DeloitteSr. UIUX Consultant at Deloitte