Eileen Ung Li Ling
Summary
Highly motivated and results-driven professional with a Specialist Diploma in Digital Business and User Experience, completed in September 2021. Proficient in commercial, residential, and industrial property management, leasing, and valuation. Expertise in customer relationship management consistently leads to high occupancy rates, and successful renewal of long-term leases. Excels in conducting regular checks and audits to ensure well-maintained properties in accordance with contract regulations. Possesses excellent skills in infographic design and property mapping.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Ministry of Health
03.2022 - 12.2024
- Assisted in project development coordination works to ensure project process is smooth carried out, and preparation of communication materials for staff engagement. Projects such as upgrading works (WIP) for multiple buildings within the MOH cluster, and new leasing of Labrador Tower (relocation of Harbourfront Centre office to new office).
- Managed approximately 20 to 25 event venue bookings per month.
- Created infographics (EDMs) to communicate with all staff on new facilities, annual power shutdown at various MOH sites, facilities closure, workplace improvement polling, office relocation polling, etc.
- Programmed access cards for new staff.
Call Centre Officer
Terra Systems Pte Ltd
09.2021 - 03.2022
- Managed 100 to 200 of inbound and outbound calls a day in a timely manner.
- Identified Public's needs, clarify information, and provide solutions and/or alternatives.
- Followed up on outstanding cases and perform call backs to members of public if necessary.
Support Staff
ACE @ WORK EDUCARE PTE LTD
08.2020 - 03.2021
- Assisting Teacher/Program Staff to maintain a safe, hygiene and positive learning environment for the children
- Maintaining strong relationships with children and parents
- Assist in other ad-hoc duties assigned
Temporary Officer
OPTOMETRISTS & OPTICIANS BOARD
04.2019 - 03.2020
- Administrative support on mass application for registrations, renewals, and administrations relating to Supervisory Framework
- Assisting in processing and examining of applicants’ information
- Front desk duties including approval of professional credits claims by practitioners
- Other registration and administrative matters
Temporary Officer
INLAND REVENUE AUTHORITY OF SINGAPORE
03.2019 - 04.2019
- Customer service duties in the call centre
- Support service to taxpayers’ general enquires on individual income tax (Singaporean and Foreign Employees)
- Provided quality service and assistance to taxpayers on clarification of tax filing and assessment issues
Property Leasing Officer
K16 SERVICES PTE LTD
08.2017 - 02.2019
- Overseeing of tenancy management in residential (bungalows at GCB areas), industrial (flatted factories at Tai Seng), and commercial (office spaces at Suntec City) properties
- In charge of garnering, evaluating, and securing new tenants
- Coordinating with facilities, accounts, and procurement departments on leasing matters
- Research, evaluate and analysis the competitors in the market
- Preparation of lease contracts and follow up with clients on other relevant documents required (GIRO, BG, tenants’ identification/business profile, etc)
- Ensuring on latest updated application and renewal of external government agencies permits and licenses
- Maintain and update tenants’ details, lease documents and other relevant documents in system
- Maintaining good relationships with tenants and property agents
Leasing Executive
OG PTE LTD
03.2016 - 07.2017
- Overseeing the leasing of commercial (office spaces at OG Albert Complex) and retail (F&B at OG Albert Complex, OG Orchard and OG People’s Park) properties
- Researching and analysing rental rates of nearby competitors’ properties
- Supervision on fit-out, reinstatement and handover work for leased units
- Preparation of leasing documents and updating of monthly tenancy database
- Ensuring proper administration and documentation of URA tenant updates and conduct customer due diligence
- Conducting tenant's credit worthiness assessment
- Upload leasing contracts and other relevant documents into system
- Working closely with facilities team with regards to lease management
- Maintaining good relationships with tenants and property agents
- Monitoring of existing lease validity, renewals, and new leases
Deputy Estate Manager
DTZ FACILITIES & ENGINEERING (S) LIMITED
03.2014 - 03.2016
- Managing of bidding process and open house for Singapore Land Authority (SLA) residential and commercial properties (black and white houses at various locations)
- Responsible for leasing of residential and commercial properties to optimize rental income
- Lease management includes preparation of tenancy documentation and lease renewal contracts
- Supervised fit-out, reinstatement and handover work for leased units
- Preparation of reports for monthly meetings with SLA
- Coordinating with facilities, accounts departments and external government agencies with regards to leasing management
Assistant Marketing Manager
HUTTONS ASIA PTE LTD
05.2011 - 03.2014
- Provides advise, guidance and recommendations on services and products related to residential property needs
- In charge of properties’ viewings, negotiations and closing of deals with clientele
- Overseeing of clients’ occupancy and relocating process
- Providing after-sales services to clientele
- Managing the property listings on online property platform, such as Property Guru
Property Administration Executive
NOVELTY DEPARTMENT STORE PTE LTD (NOVELTY GROUP)
04.2010 - 04.2011
- Assisted the Director on all admin duties
- Handled all correspondents from lawyers, government authorities, and MCST related to real estate
- Handled insurance claims
- Liaised with lawyers on drafting of the Sales and Purchase documents and ensured the stamping of the documents
- Managed after-sales admin work such as checking sale agreements, send sale agreements for proper update of sales summary
- Monitored, checked, followed up, and compiled purchaser’s requests and modification works, Sales and Purchase Agreement and payment timeline
- Handled other admin duties and filing
Valuer
ORANGETEE.COM PTE LTD
01.2008 - 01.2010
- Carried out site inspections of residential properties
- Analysing the data to assess the values of the residential properties
- Ensured majority of reports are completed within stipulated deadlines
- Prepared valuation reports
Property Officer
PROPERTY FACILITY SERVICES PTE LTD
01.2006 - 01.2008
- Managed and maintained residential property sites (SummerHill and Novena Suites)
- Supervised contractors on building maintenance
- Conducting regular checks and inspection on grounds to ensure property is well maintained
- Responsible for petty cash, stationery, and pantry supplies
- Prepared and issued purchase orders
- Maintained and update the owners’ details in excel
- Assisted to organise events and AGM with the Council Members
- Attended monthly council meeting and AGM and recording of minutes of meeting
- Prepared yearly AGM documents
- Assisted the residents in facilities booking
- Assisted in any other duties as and when assigned by the Condominium Manager
Assistant Quantity Surveyor
DAVIS LANGDON & SEAH (SINGAPORE) PTE LTD
01.2005 - 01.2006
- Assisted in general administrative duties
- Responsible for taking of measurement for tender
- Preparation and submission of progress claim including follow up on payment certification
- Reviewed the main contractor’s quotation for completeness and prepared comparison for Director’s approval
- Other quantity surveying duties assigned by Senior Quantity Surveyor
Education
High School Diploma -
Republic Polytechnic
Singapore, Null, Singapore09-2021
No Degree - Human Resources
Human Capital Singapore (HCS)
Singapore, Null, Singapore01.2016
International English Language Testing System (IELTS) -
British Council
Singapore, Null, Singapore01.2015
BBA - Property
University of South Australia
Singapore, Null, Singapore01.2009
High School Diploma -
Singapore Polytechnic
Singapore01.2005
Skills
- Proficient in Microsoft Office365, Figma, Canva and Adobe XD
- Customer service
- Negotiation
- Graphic and media design
- Lease renewals
- Lease agreements
- Property inspections
- Property management
- Lease writing
- Administrative support
- Lease administration
Languages
English
Chinese (Mandarin)
Timeline
Assistant Manager
Ministry of Health
03.2022 - 12.2024
Call Centre Officer
Terra Systems Pte Ltd
09.2021 - 03.2022
Support Staff
ACE @ WORK EDUCARE PTE LTD
08.2020 - 03.2021
Temporary Officer
OPTOMETRISTS & OPTICIANS BOARD
04.2019 - 03.2020
Temporary Officer
INLAND REVENUE AUTHORITY OF SINGAPORE
03.2019 - 04.2019
Property Leasing Officer
K16 SERVICES PTE LTD
08.2017 - 02.2019
Leasing Executive
OG PTE LTD
03.2016 - 07.2017
Deputy Estate Manager
DTZ FACILITIES & ENGINEERING (S) LIMITED
03.2014 - 03.2016
Assistant Marketing Manager
HUTTONS ASIA PTE LTD
05.2011 - 03.2014
Property Administration Executive
NOVELTY DEPARTMENT STORE PTE LTD (NOVELTY GROUP)
04.2010 - 04.2011
Valuer
ORANGETEE.COM PTE LTD
01.2008 - 01.2010
Property Officer
PROPERTY FACILITY SERVICES PTE LTD
01.2006 - 01.2008
Assistant Quantity Surveyor
DAVIS LANGDON & SEAH (SINGAPORE) PTE LTD
01.2005 - 01.2006
High School Diploma -
Republic Polytechnic
No Degree - Human Resources
Human Capital Singapore (HCS)
International English Language Testing System (IELTS) -
British Council
BBA - Property
University of South Australia
High School Diploma -
Singapore Polytechnic
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