Eileen Tan
Singapore
Summary
A detail-oriented and well-organized person who approach changes and challenges with an open mind and a positive attitude. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals.
Skilled in Project Management, Business Process Improvement, Competitors Research, Relationship Building, Customer Service, Order Management and Recruitment.
Overview
29
29
years of professional experience
Work History
Administrative Executive
ARKER PTE LTD
02.2020 - Current
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
Recruiter Coordinator
AIA Tampines
10.2018 - 01.2020
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Built strong relationships with external staffing agencies, ensuring a steady flow of qualified candidates for specialized roles.
- Facilitated positive interview experiences by providing timely feedback to candidates and maintaining open lines of communication throughout the process.
Beauty Manager
Givenchy
08.2009 - 01.2019
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
Beauty Supervisor
LVMH Perfumes And Cosmetics
02.1995 - 06.2008
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Analyzed sales trends to identify opportunities for improvement or expansion of product offerings.
- Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours.
- Adhered to strict hygiene standards while handling cosmetic products to maintain customer safety.
Education
No Degree - Diploma in Retail Management
WSQ Retail Management
Singapore07.2020
Skills
- File Management
- Administrative Management
- File Organization
- Customer Relations
Websites
Leadership Experience
[Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is!]
Communication Skills
[You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.]
References
[Available upon request.]
Languages
English
Advanced (C1)
Timeline
Administrative Executive
ARKER PTE LTD
02.2020 - Current
Recruiter Coordinator
AIA Tampines
10.2018 - 01.2020
Beauty Manager
Givenchy
08.2009 - 01.2019
Beauty Supervisor
LVMH Perfumes And Cosmetics
02.1995 - 06.2008
No Degree - Diploma in Retail Management
WSQ Retail Management
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