Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Eileen Leong

Eileen Leong

Deputy Certified Phlebotomist
Singapore

Summary

As a student studying Psychology and Counselling, your company advertisement sparked my interest. When reviewing the position requirements and your organization website, I was excited to find that my qualifications and personal strengths align with your needs and mission. My teamwork, people-centric nature, and compassion have afforded me excellent critical thinking skills. Offering a strong foundation in public service and a commitment to patient care, as well as the capacity to swiftly learn and adapt to new contexts. I am excited to contribute my talents and proficiency towards your company.

Overview

12
12
years of professional experience
5
5
Languages

Work History

Deputy

Tan Tock Seng Hospital
07.2019 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Monitored patients for reactions and verified sample quality
  • Completed proper sanitation and cleaning of equipment and work areas between patients
  • Used personal protective equipment correctly to protect coworkers and patients
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
  • Followed established guidelines for reporting significant medical errors or unanticipated outcomes in patient care
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Talk to patients to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between orders
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
  • Conduct hand hygiene assessment
  • Safety Inspection
  • Procurements
  • Involving in Rostering, reviewing of WI, Write minutes for meetings
  • Teaching medical student at the School of Lee Kong Chian
  • Counselling of staff's both personal and work
  • Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
  • Provided thorough training to junior deputies, fostering professional growth and skill development.

Phlebotomist & Clinic in Charge

Faith Medical Group
06.2015 - 06.2019
  • Carried out day-day-day duties accurately and efficiently
  • Onboarded new temps by entering into [Software] and setting up a time clock
  • Oversaw daily operations to ensure high levels of productivity
  • Served customers and followed outlined steps of service
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used Microsoft Word and other software tools to create documents and other communications
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Offering friendly and efficient service to customers, handled challenging situations with ease
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Monitored company inventory to keep stock levels and databases updated
  • Led projects and analyzed data to identify opportunities for improvement
  • Eliminated downtime and maximized revenue by providing top project quality control

Clinic Assistant

One Medical
01.2013 - 05.2015
  • Coordinated patient movements through the clinic from waiting areas to examination rooms
  • Assisted with documenting clinic activities and updated medical records
  • Accepted cash payments, adjusted balances and submitted records to accounting
  • Prepared examination rooms at the start of shift and executed quick turnovers between appointments
  • Helped front desk staff register and process patients
  • Set appointments for patients and reached out to reschedule appointments due to provider availability
  • Oriented and trained new staff on proper procedures and policies
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Taught patients about medications, procedures and care plan instructions
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Liaised with patients and addressed inquiries, appointment requests and billing questions

Education

Bachelor of Science - Counseling Psychology

Arden University
London
07-2026

Diploma in Psychology & Counselling - undefined

College of Allied Educators
01.2022 - 6 2022

Certificate in Child Psychology And Counselling -

Parkway College
Singapore
10.2020 - 3 2021

Phlebotomy Certificate -

Parkway College
09.2008 - 10 2008

CPR & AED Certificate - undefined

Singapore First Aid

Skills

Analytical and Critical Thinking

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Accomplishments

  • Won Support Staff Educator" award.
  • Long Service Award.
  • Supervised team of 35 staff members.
  • Educated phlebotomy students on venipuncture and capillary puncture techniques.

Timeline

Diploma in Psychology & Counselling - undefined

College of Allied Educators
01.2022 - 6 2022

Certificate in Child Psychology And Counselling -

Parkway College
10.2020 - 3 2021

Deputy

Tan Tock Seng Hospital
07.2019 - Current

Phlebotomist & Clinic in Charge

Faith Medical Group
06.2015 - 06.2019

Clinic Assistant

One Medical
01.2013 - 05.2015

Phlebotomy Certificate -

Parkway College
09.2008 - 10 2008

CPR & AED Certificate - undefined

Singapore First Aid

Bachelor of Science - Counseling Psychology

Arden University

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Eileen LeongDeputy Certified Phlebotomist