Eileen Leong
Deputy Certified Phlebotomist
Singapore
Summary
As a student studying Psychology and Counselling, your company advertisement sparked my interest. When reviewing the position requirements and your organization website, I was excited to find that my qualifications and personal strengths align with your needs and mission. My teamwork, people-centric nature, and compassion have afforded me excellent critical thinking skills. Offering a strong foundation in public service and a commitment to patient care, as well as the capacity to swiftly learn and adapt to new contexts. I am excited to contribute my talents and proficiency towards your company.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Deputy
Tan Tock Seng Hospital
07.2019 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Monitored patients for reactions and verified sample quality
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Used personal protective equipment correctly to protect coworkers and patients
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Followed established guidelines for reporting significant medical errors or unanticipated outcomes in patient care
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Talk to patients to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between orders
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Conduct hand hygiene assessment
- Safety Inspection
- Procurements
- Involving in Rostering, reviewing of WI, Write minutes for meetings
- Teaching medical student at the School of Lee Kong Chian
- Counselling of staff's both personal and work
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Provided thorough training to junior deputies, fostering professional growth and skill development.
Phlebotomist & Clinic in Charge
Faith Medical Group
06.2015 - 06.2019
- Carried out day-day-day duties accurately and efficiently
- Onboarded new temps by entering into [Software] and setting up a time clock
- Oversaw daily operations to ensure high levels of productivity
- Served customers and followed outlined steps of service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Offering friendly and efficient service to customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Monitored company inventory to keep stock levels and databases updated
- Led projects and analyzed data to identify opportunities for improvement
- Eliminated downtime and maximized revenue by providing top project quality control
Clinic Assistant
One Medical
01.2013 - 05.2015
- Coordinated patient movements through the clinic from waiting areas to examination rooms
- Assisted with documenting clinic activities and updated medical records
- Accepted cash payments, adjusted balances and submitted records to accounting
- Prepared examination rooms at the start of shift and executed quick turnovers between appointments
- Helped front desk staff register and process patients
- Set appointments for patients and reached out to reschedule appointments due to provider availability
- Oriented and trained new staff on proper procedures and policies
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures and care plan instructions
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Liaised with patients and addressed inquiries, appointment requests and billing questions
Education
Bachelor of Science - Counseling Psychology
Arden University
London07-2026
Diploma in Psychology & Counselling - undefined
College of Allied Educators
01.2022 - 6 2022
Certificate in Child Psychology And Counselling -
Parkway College
Singapore 10.2020 - 3 2021
Phlebotomy Certificate -
Parkway College
09.2008 - 10 2008
CPR & AED Certificate - undefined
Singapore First Aid
Skills
Analytical and Critical Thinking
Blood specimen storage
Conduct Hand Hygiene
Clerical Support
Counselling Staffs
CPR & AED
Infection Control
Leadership
Measuring vital statistics
Patient confidentiality
Meetings and presentations
Decision-making
Staff oversight
Time management
Program coordination
Emergency response
Witness interviewing
Training and mentoring
Accomplishments
- Won Support Staff Educator" award.
- Long Service Award.
- Supervised team of 35 staff members.
- Educated phlebotomy students on venipuncture and capillary puncture techniques.
Timeline
Diploma in Psychology & Counselling - undefined
College of Allied Educators
01.2022 - 6 2022
Certificate in Child Psychology And Counselling -
Parkway College
10.2020 - 3 2021
Deputy
Tan Tock Seng Hospital
07.2019 - Current
Phlebotomist & Clinic in Charge
Faith Medical Group
06.2015 - 06.2019
Clinic Assistant
One Medical
01.2013 - 05.2015
Phlebotomy Certificate -
Parkway College
09.2008 - 10 2008
CPR & AED Certificate - undefined
Singapore First Aid
Bachelor of Science - Counseling Psychology
Arden University