Eileen Kong

• Responsible with assigned group of BCO clients by providing them with accurate and timely response
• Assist in solving escalated operational issue and provide necessary general administrative support
• Liaise and build effective relationships with clients and various stakeholders.
• Prepare tender documents, yearly contract bidding, and follow up on the progress of offer in a timely manner. RFQ.
• In-charge of face-to-face rate negotiations to assigned Global Key Accounts for yearly tender bidding
• Conduct Monthly/Quarterly Business Review with customers
• Implementing regional strategy and cooperate with all departments to ensure optimal customer service and meet the assigned KPIs, to help grow the sales and profitability of assigned Key Accounts
• Deliver results/forecast/budget and other required ad-hoc analysis and business reports for internal and external stakeholders when required.
• Conduct sales call (face to face or online) to understand customers need, market development and promote new products from CNC
• Actively participate in team discussion and contribute suggestion for improvement
• Contribute to dispute resolution with pricers and back-offices, perform other related duties as assigned
• Oversea or local customer visit, decision maker/influencer from BCO customer.

Key Account Executive (Aug 2021 to Mar 2022)

Key Responsibilities:

- Drive continuous and smooth communication with assigned accounts to protect and grow the relationship.

- Discovery the pool of account by identify pains, challenges, direction of the company

- Solution design + Proposes based on the customer discovery

- Maintaining current business activities and building rapport with and targeting new opportunities/pipeline from assigned accounts

- Increase RFQ rate from existing client, increase win rate

- Fronting customer externally and trouble-shooting with internal team

Sales Support Executive (Mar 2021 to Jul 2021)

Key Responsibilities:

- Support and admin functions to corporate salesperson

- RFQ submission, and timely + accurate quotation to customer

- Follow up and update on the move shipments.

- Monitoring existing house accounts’ business activities

Customer Service Executive (May 2019 to Feb 2021)

Key Responsibilities:

- Understanding customers' needs and identifying sales opportunities with the assigned pool of client

- Timely quotation to all inquiries

- Courtesy call and meeting with client

- Trouble shooting

- Update shipment status on the move

- Communicate with oversea agents and internal department for costing and service deliver

- Troubleshoot any service failures and make concerted corrective actions plan to ensure RFQ tender management betterment.

- Analysis the challenges and opportunities to meet company goals

- Managing, analyst monthly statistic sales reports

• Lead of Seafreight Team
• Provide a pro-active and comprehensive service to the customers (including own Team Member) in all aspects of freight forwarding services
• Sales-support function
• Trouble shooting
• Attending customer's enquiry by call/email
• Processing all import and export shipment (A to Z basic)
• Monitor shipment by liaising with contractor: carrier / shipping line / co-loader / transporter, relevant vendor etc
• Arrange local handling / transportation services
• Follow up and update shipment status on the move
• Communicate with oversea branches and agents
• Administrative Responsibilities:
• Prepare shipment/transport documentations, HBL, MBL, NOA etc
• Verify the completeness and accuracy of all forwarding docs
• Generation of billing invoice upon job completion
• Closing shipments with Pre-Alert, sorting and filling of documents on job basis to prevent any backlog in paper administration
• Verification of shipment costs
• Maintain and negotiate cost from vendors/contractors to ensure maximize company's shipments GP
• Submission of statistic report, monthly revenue analysis
• EDI / CW1 system
• Adhoc task assigned by management

• Handling shipping documentations.
• To keep up to date with all procedures and requirements of the applications
• Attend to customer (by call and email)
• Issuing invoice, including processing T/T payment from oversea customer
• Data entry, filing / sorting
• Checking of documents: Bill of Lading, Commercial Invoice, Packing List, Export declaration (export permit), e.g.
• Prepare monthly report
• Supporting manager, carry out the daily operation of the team ensuring effective communication of all required standards and procedures to all employees. Oversee the supervision of all teammates and ensure that Company policies and procedures are always followed, and that Company standards are being upheld.
• Training plans and guide to the newcomers.
• Other ad hoc duties when as assigned.