Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Generic
Eileen Goh

Eileen Goh

Summary

I am Goh Yi Lin Eileen, currently, 20, I have studied in Institution of Technical Education (ITE) for both Nitec and Higher Nitec in Beauty and Wellness, during my studies in ITE I had to go through internship so I have worked as a sales retail assistant for 3 months during an internship at Dior, and another 3-4 months as a manicurist. Went on to further my studies at Temasek Polytechnic, so this is my second year in Temasek Polytechnic. Currently looking for a part-time job to get more experience, and hoping to earn me some pocket money. I am currently still studying so I am unable to work full time and am finding a job that is flexible so I can work while studying.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Engagement Ambassador

Marina Bay Sands
09.2024 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

Lobby Ambassador

Marina Bay Sands
09.2023 - 09.2024
  • Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
  • Acted as a point of contact between hotel guests and management to ensure any concerns or feedback were addressed in a timely manner.
  • Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
  • Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.

Manicurist

Baked Nails
12.2020 - 03.2021
  • Attending to customer needs
  • Providing manicure and pedicure services
  • Cashiering
  • Housekeeping after every customer
  • Selling products
  • Cleaning all the nail polishes every week
  • In the Nail salon, they have a membership as well so after every customer, we have to make sure that if they are a member we must write down all the services they have done for future references and if they have a package we will need to deduct the money after the services and have them to sign on the card for their acknowledgment

Sale retail assistant

Dior
09.2019 - 12.2019
  • Attending to customer needs
  • Providing make-up service if customer request
  • Providing housekeeping
  • Restocking items when needed
  • Keeping track of customers membership
  • Cashiering
  • Selling appropriate products to customer's need

Education

Diploma - Tourism and Hospitality

Temasek Polytechnic
12.2023

Higher Nitec - Beauty and Wellness

Institution of Technical Education
03.2021

Nitec - Beauty and Wellness

Institution of Technical Education
04.2020

Skills

  • Customer Service
  • Adaptability
  • Fast Learner
  • Ability to Work in a Team
  • Organizational Skills

Languages

English
Chinese

Hobbies and Interests

  • Drawing
  • Crafting
  • Pottery
  • Designing

Certification

  • Edusave certificate
  • Top 10% academic performance

Timeline

Engagement Ambassador

Marina Bay Sands
09.2024 - Current

Lobby Ambassador

Marina Bay Sands
09.2023 - 09.2024

Manicurist

Baked Nails
12.2020 - 03.2021

Sale retail assistant

Dior
09.2019 - 12.2019

Diploma - Tourism and Hospitality

Temasek Polytechnic

Higher Nitec - Beauty and Wellness

Institution of Technical Education

Nitec - Beauty and Wellness

Institution of Technical Education

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