Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eileen Chua

Summary

Dear HR manager

Kindly find attached my resume for your perusal.

I am writing to express my interest to have a job, a position which suits me best in your company.

Besides having work experience in Singapore, in addition, I had 5 years of Sales and Management experience with exposure to business expansion in the Beauty/Health industry in Shanghai.

During 2004 in Shanghai, my work experience as an Area Manager (Eastern China) for Marie France Bodyline (an international slimming company) consists of training, leading and expanding sales team and operations. I played an active role in analyzing, monitoring and enhancing the performance particularly in Sales and Customer Service.

I had also worked in a local fitness center as an Operation Manager for 4 branches.

Kindly give me a chance to further discuss how I could contribute to your organization and be a member of your team.

I sincerely looking forward to meeting with you. I can be reached at 90212891. Thank you for your time.

Yours sincerely

Eileen Chua

Overview

17
17
years of professional experience

Work History

Customer Relationship Management (CRM)

Elizabeth Arden
08.2013 - 10.2015
  • Daily updating of customers purchasing records from all counters into database.
  • Work closely with IT on current Customer Reward System, customers membership (RDC).
  • Strengthened customer relationships through excellent communication skills, active listening and understanding customer needs and complaints.
  • Achieved high levels of customer retention through proactive follow-ups and ongoing relationship management.
  • Sending out Direct Mailer mechanics, Membership Catalogue and other market related materials to customers and to inform on latest promotions enabling more effective targeting of sales efforts.
  • Arrange redemption of products monthly for members.
  • Coordinated with sales teams to address any customer concerns regarding product quality promptly, fostering good long-term customer relationships.

Retail Operations Coordinator

Elizabeth Aden
07.2015 - 09.2015
  • Provide ongoing training resources for sales team members, promoting professional development and skill enhancement.
  • Collaborated with marketing teams to develop targeted campaigns.
  • Developed comprehensive sales reports to guide decision-making and drive revenue growth.
  • Coordinated roadshow participation, maximizing brand exposure at industry events.
  • Managed inventory levels effectively, minimizing stockouts and reducing excess inventory costs.
  • Organized monthly sales meetings, fostering environment of open communication among team members.
  • Enhanced communication between sales teams and other departments for better collaboration and improved results.
  • Reduced errors in order processing through meticulous attention to detail and strict adherence to guidelines.
  • Proposed Order on stocks for sales at counters.
  • Generating invoicing.

Operations Manager

Shanghai Fitness Centre
01.2008 - 01.2010
  • Responsible for the profit and loss of the fitness club. Execute monthly sales target.
  • Oversee marketing strategies and execute work plan (example : placed a retractable banner stand on the latest promotions of the fitness club at the office building lobby and nearby residential lift lobby area)
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Hiring and interview staff and onboarding and training of new staff to fulfill business requirements.
  • Conducted regular performance reviews,identifying area for improvement and developing action plans to address them.
  • Oversee daily operations for the club.

Sales and Area Manager (Eastern China)

Marie France Bodyline Shanghai
03.2004 - 01.2007
  • Responsible for smooth running of daily operations of 7 centers, inclusive 2 from Hangzhou 1 from Nanjing.
  • To lead and motivate sales team to achieve company goals and to meet monthly sales target.
  • Managing and dealing with all levels of employees in Shanghai (about 80 staffs includes cleaners, receptionists, sales consultants and center managers).
  • Monitored daily operations closely, proactively addressing any potential issues before escalated into larger problems.
  • To lead staff to deliver excellent customer services in line with company's prestige branding.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
  • Developed comprehensive training programs that equipped for sales team with skills necessary for success in their roles.

Lubricant Coordinator

Then Petroli Pte Ltd
03.1999 - 12.2000
  • Co-ordination work with suppliers to supply lubricants to vessels.
  • Managing and ensuring timelines for lubricants supply and successful completion.
  • Communication with our oversea counterparts (Malaysia and Italy) on various issues.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Entered data, generated reports, and produced tracking documents and filed documents.
  • Administrative works inclusive invoicing.
  • Ensure stocks balance on daily basis.

Senior Front Desk Executive

Marie France Bodyline
Jan1993 - Dec1998
  • Extend outstanding services to all customers and VIP, including warm greeting. Enhanced customer satisfaction by providing excellent customers service at front desk at all times.
  • Attend to all customers enquires, feedback and complaints in efficient and service-oriented manner.
  • Handled customers confidential information securely by adhering to company protocols.
  • Assist in scheduling appointments and reservation for treatments for customers in center.
  • Managed high call volumes, addressing inquiries and booked appointments for new customers for consultation.
  • Collection of Sales payments from customers and daily banking.
  • Supported training of new front desk staff members, sharing best practices for excellent service delivery.
  • Contributed to positive work environment with team members across departments.
  • Check stocks inventory and maintaining healthy stocks balance.

Education

GCE ''O'' Level

St. Teresa's High School
Singapore
12.1990

Skills

Microsoft Basic Course

Languages

English
Chinese (Mandarin)
Chinese (Shanghainese)
Chinese (Cantonese)

Timeline

Retail Operations Coordinator

Elizabeth Aden
07.2015 - 09.2015

Customer Relationship Management (CRM)

Elizabeth Arden
08.2013 - 10.2015

Operations Manager

Shanghai Fitness Centre
01.2008 - 01.2010

Sales and Area Manager (Eastern China)

Marie France Bodyline Shanghai
03.2004 - 01.2007

Lubricant Coordinator

Then Petroli Pte Ltd
03.1999 - 12.2000

Senior Front Desk Executive

Marie France Bodyline
Jan1993 - Dec1998

GCE ''O'' Level

St. Teresa's High School

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Eileen Chua