EI EI CHO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
Store Manager
Emerald Liquor Shop
07.2012 - 06.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Promoter
Bio Essence
04.2010 - 03.2012
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Consistently increased sales by 80% by focusing on product's key advantages and features.
- Mastered management system to efficiently process stock delivery, sales orders and maintain customer relationships.
Education
Bachelor of Arts - 2nd Year Law
East Yangon University
YangonSkills
- Shift Checklists
- Accurate Cash Handling
- Inventory Management
- Maximizing Profitability
- Time Management
- Team Leadership
- Order Management
- Goals and Performance
- Sales Expertise
- Customer Service
- Store Opening and Closing Procedures
- Product and Service Sales
- Marketing and Advertising
- Sales Promotion
Additional Information
Gender: Female
Nationality: Myanmar
Date of Birth: 04/04/1993
Height: 165cm
Weight: 60kg
Marital Status: Divorced
Children: one son
Languages
English
Intermediate (B1)
Timeline
Store Manager
Emerald Liquor Shop
07.2012 - 06.2014
Sales Promoter
Bio Essence
04.2010 - 03.2012
Bachelor of Arts - 2nd Year Law
East Yangon University
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