Ee Leen Yong

Stopped work due to COVID-19 workforce reductions. Focused on childcare while providing part-time support to a small cottage industry and logistic company. Just Stock, Bone Broth, assisting with client engagement and sales. Totoya logistic, assisting in topping up vending machines and rostering.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Worked effectively in fast-paced environments.

• Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
• Collaborated with cabin crew to maintain safety protocols and emergency procedures.
• Responsible for leading and guiding other crew members on service standards and operational efficiencies.
• Managed inventory of supplies and equipment for seamless service delivery.
• Resolved passenger inquiries and complaints with professionalism and empathy.
• Excellent communication and interpersonal skills are essential for interacting with passengers from diverse backgrounds and addressing their needs effectively.
• Led initiatives to improve in-flight meal presentation and quality feedback collection.
• Able to lead and motivate a team, while working collaboratively with others.
• Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
• Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
• Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
• Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
• Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
• Provided personalised care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
• Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
• Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
• Collaborated with pilots and other crew members to ensure smooth communication and coordination during flights.
• Promoted guest loyalty through attentive service paired with genuine warmth at every touch point throughout their flight experience.
• Attended workshops and trainings in leadership, customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Used excellent customer service skills in addressing passengers' needs.
• Responded to passenger emergencies to provide first aid.
• Offered personalised assistance to children, elderly and passengers with special needs.
• Assist with the preparation and serving of meals and beverages, and manage duty-free sales.
• Flexible and adaptable to changing circumstances and passenger needs.

• Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
• Delivered exceptional customer service, addressing passenger needs and resolving issues promptly.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on all flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Resolved passenger conflicts and medical emergencies during flights.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

• Coordinated patient scheduling, optimizing clinic workflow and enhancing patient satisfaction.
• Managed communication between doctors and patients, ensuring clarity in treatment plans.
• Maintained a clean and organised clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
• Assisted doctors with patient examinations and procedures (eg. Chaperone, taking height and weight,, blood pressure, ECG and treadmill) ensuring comfort and safety.
• Performed medical records management, including filing, organizing and scanning documents.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Assisted many consultants in different medical and disciplines such as Obstetrics & Gynaecology,, Ear Nose and Throat, haematologist,, gastroenterologist and general physician.

• Coordinated inventory management, ensuring availability of medical supplies and equipment.
• Developed standard operating procedures for front desk operations to enhance efficiency.
• Helped front desk staff register and process patients.
• Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
• Prepared examination rooms at start of shift and executed quick turnovers between appointments.
• Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
• Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
• Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
• Collected and documented patient medical information such as blood pressure and weight.