Your Name
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Seletar Country Club
Singapore
03.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Officer
Sinopec Hongkong (Singapore)Pte Ltd.
Singapore
06.2023 - 11.2023
- Cashiering and stocking up of items in keeping station store tidy and stock taking
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Ground Handler (Customer Service Associate)
GTRSG
Singapore
04.2022 - 05.2023
- Company Overview: Company Overview: Customer Services - Singapore
- Answering of passengers enquires
- Tagging of bags ensuring they are loaded to the correct destination
- Issuing of boarding passes ensuring passport details are a match
- Ensure flights take off on time and passengers have all boarded
- Customer Services - Singapore
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Performed thorough inspections of ground support equipment, ensuring optimal performance and adherence to safety guidelines.
Swabber
Raffles Medical Group
Singapore
04.2021 - 02.2022
- Ensuring visitors have their swab done and that they are approved for boarding
- Strengthened relationships with healthcare providers through active collaboration on case management plans involving swab testing.
- Contributed to overall patient satisfaction by providing professional service while collecting samples efficiently.
Temperature Screener
NTUC FairPrice
Singapore
01.2021 - 03.2021
- Ensuring customers have their temperature taken and scan in before entering the premises
- Promoted a culture of safety within the organization through consistent enforcement of established protocols during temperature screenings.
- Supported company's pandemic response plan with diligent implementation of temperature screening protocols.
- Increased compliance with health guidelines by educating employees on proper mask-wearing and hand hygiene practices during screenings.
SMA Safety Measurement Asst
NTUC First Campus Co-operative Ltd-My First Skool Tp5
Singapore
09.2020 - 12.2020
- Ensuring staff and students have their masks on at all times
- Temperature taking of students and staff at the childcare centre
- Assisting Teachers in between and when needed
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Supported senior management to make informed decisions, conducting thorough market research.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Caregiver (Swab Assistant)
Homage
Singapore
04.2020 - 09.2020
- Assist with swabbing of workers in various dormitories islandwide during the peak of Covid-19
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Temperature Screener
MEGAMANPOWER PTE. LTD.
Singapore
04.2020 - 09.2020
- Taking of temperature at various supermarkets ensuring customer has safe entry and is wearing their masks
- Increased compliance with health guidelines by educating employees on proper mask-wearing and hand hygiene practices during screenings.
- Promoted a culture of safety within the organization through consistent enforcement of established protocols during temperature screenings.
- Improved entry efficiency by quickly and accurately conducting temperature screenings for large groups.
Ground Handler (Customer Service Associate)
SATS Changi Airport Ground Services
Singapore
03.2018 - 03.2020
- Answering of passengers enquires
- Tagging of bags ensuring they are loaded to the correct destination
- Issuing of boarding passes ensuring passport details are a match
- Ensure flights take off on time and passengers have all boarded
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Managed boarding gate operations, ensuring a smooth process for passengers during boarding and deplaning.
Ground Handler (Customer Service Associate)
APS Asia Pacific Star
Singapore
03.2017 - 03.2018
- Answering of passengers enquires
- Tagging of bags ensuring they are loaded to the correct destination
- Issuing of boarding passes ensuring passport details are a match
- Ensure flights take off on time and passengers have all boarded
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
Timeline
Front Desk Receptionist
Seletar Country Club
03.2024 - 10.2024
Customer Service Officer
Sinopec Hongkong (Singapore)Pte Ltd.
06.2023 - 11.2023
Ground Handler (Customer Service Associate)
GTRSG
04.2022 - 05.2023
Swabber
Raffles Medical Group
04.2021 - 02.2022
Temperature Screener
NTUC FairPrice
01.2021 - 03.2021
SMA Safety Measurement Asst
NTUC First Campus Co-operative Ltd-My First Skool Tp5
09.2020 - 12.2020
Caregiver (Swab Assistant)
Homage
04.2020 - 09.2020
Temperature Screener
MEGAMANPOWER PTE. LTD.
04.2020 - 09.2020
Ground Handler (Customer Service Associate)
SATS Changi Airport Ground Services
03.2018 - 03.2020
Ground Handler (Customer Service Associate)
APS Asia Pacific Star
03.2017 - 03.2018