EDWIN NEO ZHAN WEN
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
COMFORTZONE HOME TEXTILE
03.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Organized and scheduled customer orders to appropriate departments.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Agent
PEKAN CCL IMPEX (M) SDN BHD
12.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Processed customer service orders promptly to increase customer satisfaction.
Salesman
TM UNIFI
03.2021 - 11.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
No Degree -
SMK SRI PERHENTIAN
MALAYSIA11.2018
Skills
- Operating Telephones
- Information Updates
- Microsoft Office
- Clerical Support
- Internet Technologies
- Online Chat
- Data Communications
- Order and Refund Processing
- Office Supplies and Inventory
- Billing Adjustments and Refunds
- Process Transactions
- POS Systems and Ordering Platforms
Timeline
Customer Service Assistant
COMFORTZONE HOME TEXTILE
03.2023 - Current
Customer Service Agent
PEKAN CCL IMPEX (M) SDN BHD
12.2021 - 03.2023
Salesman
TM UNIFI
03.2021 - 11.2021
No Degree -
SMK SRI PERHENTIAN
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