Edwin Liew
Summary
Adept at navigating both city and non-city terrains, I enhanced route efficiency and safety as a Professional Driver at GRAB, contributing to a spotless driving record and improved customer satisfaction. At Shun Long Engineering Pte Ltd, my leadership and problem-solving skills led to streamlined operations and a notable increase in company revenue.
Overview
2023
2023
years of professional experience
Work History
Professional Driver
GRAB
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
Director
Shun Long Engineering Pte Ltd
01.2000 - 12.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
Diploma - Business Administration
Productivity And Standard Board (PSB)
Jalan Bukit Merah 04.1999
O Level - Secondary Education
Tanglin Technical School
Commonwealth Avenue 12.1990
Skills
- City and non-city driving
- Route planning
- Punctuality
- Safe driving record
- Basic vehicle repairs
- Transportation
- Verbal and written communication
- Safety protocols
- Accident prevention
- Defensive driving
- Regulatory compliance
- Fuel efficiency
- Transportation regulations
- Reporting skills
- Documentation skills
- Vehicle maintenance
- Type license
- Traffic laws
- Driving and transportation
- Load securing
- Safe driving techniques
- Efficient routing
- Problem-solving
- Punctual and reliable
- GPS and route planning
- Safety management
- Valid Driver's license
- Safe driving practices
Timeline
Director
Shun Long Engineering Pte Ltd
01.2000 - 12.2022
Professional Driver
GRAB
Diploma - Business Administration
Productivity And Standard Board (PSB)
O Level - Secondary Education
Tanglin Technical School
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