Summary
Work History
Education
Skills
Badminton
Timeline
Generic

Edwin Chua

Summary

As a Floor Manager at McDonald's, I spearheaded a team of 10, enhancing customer satisfaction through prompt resolution of concerns and strategic floor planning. My expertise in staff oversight and customer service, coupled with a keen ability to enforce policies, significantly improved operational efficiency and maintained a safe, welcoming environment for both staff and patrons.

Work History

Floor Manager

McDonald's
05.2024 - 09.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 10 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.

Education

Higher Nitec in Accounting - Accounting

ITE College West
1 Choa Chu Kang Grove, Singapore 688236
02-2025

Skills

  • Staff Oversight
  • Customer Service Expertise

Badminton

Playing men's doubles for my school team.

I have work on improving my speed and communication skills through rigorous weekly practice exercises.

From the opportunities given by my school i have pick up many soft skills like teamwork, communication and adaptability. 

Timeline

Floor Manager

McDonald's
05.2024 - 09.2024

Higher Nitec in Accounting - Accounting

ITE College West
Edwin Chua