As a Floor Manager at McDonald's, I spearheaded a team of 10, enhancing customer satisfaction through prompt resolution of concerns and strategic floor planning. My expertise in staff oversight and customer service, coupled with a keen ability to enforce policies, significantly improved operational efficiency and maintained a safe, welcoming environment for both staff and patrons.
Work History
Floor Manager
McDonald's
548 Woodlands Drive 44, Singapore 730548
05.2024 - 09.2024
Managed store inventory and stock levels to maintain availability of products.
Managed team of 10 employees to maintain smooth-running operations of shop floor.
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Oversaw supply restocking, area cleaning, and product organization.
Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Education
Higher Nitec in Accounting - Accounting
ITE College West
1 Choa Chu Kang Grove, Singapore 688236
02-2025
Skills
Staff Oversight
Customer Service Expertise
Badminton
Playing men's doubles for my school team.
I have work on improving my speed and communication skills through rigorous weekly practice exercises.
From the opportunities given by my school i have pick up many soft skills like teamwork, communication and adaptability.