Lim Ri Xian
Digital Technology Officer
Summary
As a Digital Technology Officer in the fashion industry, I excel in maintaining and enhancing website functionality through daily operational support and efficient troubleshooting. My proactive approach includes implementing innovative payment methods and executing change requests. Eager to explore Financial Technology opportunities, I bring a blend of technical expertise and a keen eye for industry trends to drive digital advancements and business growth.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Digital Technology Officer
Charles & Keith Group
03.2022 - Current
- Active participation in E commerce related projects
- Assist in gathering and analyzing end-user requirement
- Implement change requests and application enhancements
- Perform UAT, troubleshooting and tests on the required systems to assist project stakeholders
- Provide application support is post implementation and maintenance support for existing systems
- Monitor project status and prepare project status report to IT project team lead
- Assist with various duties related to the project
- Familiar with Salesforce System
- Implemented Apple Pay Express Checkout and Google Express Checkout solutions for seamless and secure online transactions
- Demonstrated proficiency in Jira Software for project management, issue tracking, and collaboration
- Utilized Jira to streamline workflow processes, enhance team collaboration, and improve project visibility
- Played a key role in daily operation support, ensuring the continuous and efficient functioning of the company's website
- Collaborated with cross-functional teams to integrate payment gateways, ensuring a smooth user experience
- Led the successful launch of a new country site for the company's website, expanding market reach and increasing global visibility
- Managed end-to-end project activities, ensuring alignment with timelines, budget constraints, and company objectives
Digital Marketing Executive
Odette Global
01.2021 - 03.2022
- Supporting E-commerce online platform such as Shopee, Lazada, Qoo10 and so on
- Management product listing and stock inventory across all e-commerce platforms
- Manage brand presences on third-party E-commerce platforms such as Shoppe, Lazada and Qoo10 through campaign collaborations to maximize brand exposure and generate more sales.
- Execute day-to-day operations of the E-commerce operations, such as order fulfilment, inventory management, customer inquiries and website development.
- -Monitor product listings, shop-in-shop designs and ensure contents are aligned with brands' marketing and promotion plans.
- To handle all online purchases from customers from e-shop and Lazada etc. Process order and arrange for delivery within a given time frame
- Attend to all online sales inquiries, email, phone inquiries, and occasionally walk-in customers
- Attend to incoming phone calls for inquiries and servicing jobs
- Work across various department stores on setup. process improvement
- Maintaining store rating and respond chat rate
- Launch new and exciting product launch campaigns to drive interest and online purchases.
- Coordinate the rollout of online sales campaigns by creating enticing promotion rules and campaign banners.
- Self-delivery to all department store
- Stocktaking
- Well knowledge in Warehouse Inventory Management
- Design Banner and signage
- Photo shooting product
- Knowledge of Excel
Sales Executive
Dinor Elektrical Kempas Jaya
11.2018 - 06.2019
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products or services
- Negotiate and close deals and handle complaints or objections
Education
Bachelor of Science - Computer Science And Programming
University of Essex
United Kingdom 04.2001 -
Diploma - Information Technology
Kaplan City Campus
Singapore 04.2001 -
High School Diploma -
Seri Omega Private & International School
Malaysia 04.2001 -
Skills
Work Coordination
Timeline
Digital Technology Officer
Charles & Keith Group
03.2022 - Current
Digital Marketing Executive
Odette Global
01.2021 - 03.2022
Sales Executive
Dinor Elektrical Kempas Jaya
11.2018 - 06.2019
Bachelor of Science - Computer Science And Programming
University of Essex
04.2001 -
Diploma - Information Technology
Kaplan City Campus
04.2001 -
High School Diploma -
Seri Omega Private & International School
04.2001 -
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