Edward Yong
Service Analyst
Summary
Service Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Service Analyst
Cold Storage (1983) PTE. LTD.
03.1997 - Current
- Handling Point-Of-Sales Application, Weighing Scales Application, Electronic Shelf Label System, Mobile Devices and Computer Desktop in the supermarkets and hypermarkets.
- Involve in systems and hardware testings - SIT/UAT for new Point-Of-Sales Application, Weighing Scales Application, Electronic Shelf Label System, Mobile Devices and Computer Desktop.
- Perform scripting for automation of information extraction, system updates and others.
- Provide solutions to handle various system issues and establish SOP for the various systems and processes.
- Handle day-to-day support of users reported issues and poblems.
Education
Bachelor of Science - Information Technology
04.2001 -
Skills
Network Troubleshooting
ITIL Knowledge
User Acceptance Testing
Incident Management
Accomplishments
Involved in deployment of change of Point-Of-Sales System in year 1999 / 2010 / 2023
Involved in data migration and integration from Inhouse ERP to SAP in year 2020.
Timeline
Victoria University of Technology - Bachelor of Science, Information Technology
04.2001 -
Service Analyst - Cold Storage (1983) PTE. LTD.
03.1997 - Current